How To Fix COLL_PR_MSG036 - Customer &1 was not yet contacted.

COLL_PR_MSG036 - Overview

• Message type: E = Error

• Message class: COLL_PR_MSG - Messages in Process Receivables

• Message number: 036

• Message text: Customer &1 was not yet contacted.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message COLL_PR_MSG036 - Customer &1 was not yet contacted. ?

  The SAP error message COLL_PR_MSG036, which states "Customer &1 was not yet contacted," typically occurs in the context of collections management or accounts receivable processes. This message indicates that a specific customer (represented by &1) has not been contacted regarding their outstanding debts or invoices.
  
  Cause:
  
  Lack of Communication: The system identifies that no communication (e.g., reminders, dunning letters) has been sent to the customer regarding their overdue payments.
  Process Configuration: The collections process may not have been properly configured to initiate contact with the customer.
  Data Entry Issues: There may be missing or incorrect data in the customer master record that prevents the system from recognizing that contact has been made.
  Workflow Status: The workflow for collections might not have progressed to the point where the customer has been contacted.
  
  
  Solution:
  
  Contact the Customer: Manually reach out to the customer to discuss their outstanding balance. This can be done via phone, email, or formal letters.
  Update the