How To Fix COD_BYD_ERP_INT002 - Multiple source systems for opportunities referenced in document &1

SAP Error Message - Details

• Message type: E = Error

• Message class: COD_BYD_ERP_INT - Messages for CRM on Demand / ERP integration

• Message number: 002

• Message text: Multiple source systems for opportunities referenced in document &1

What causes this issue?

Sales Document &V1& references multiple opportunity documents which were
created in different "CRM on Demand" servers.
Thus the confirmation message for this document cannot be assigned
uniquely to one "CRM on Demand" server.

System Response

No confirmation is sent to "CRM on Demand".

How to fix this error?

Create subsequent documents for the opportunities per "CRM on Demand"
server.
This might be ensured organizationally: if the usage of different "CRM
on Demand" servers is by Sales Organization, the subsequent documents
are split anyway, as sales organization is a header field in Sales
Documents. The same holds true if the split of the usage of "CRM on
Demand" servers is by distribution channel, division, customer or
customer segment.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message COD_BYD_ERP_INT002 - Multiple source systems for opportunities referenced in document &1 ?

  The SAP error message COD_BYD_ERP_INT002, which states "Multiple source systems for opportunities referenced in document &1," typically occurs in the context of integration between SAP Business ByDesign (ByD) and other systems, such as SAP ERP. This error indicates that there are multiple source systems associated with the opportunities referenced in a specific document, which can lead to confusion or conflicts in data processing.
  Cause:
  
  
  Multiple Source Systems: The error arises when the system detects that the opportunities linked to a particular document are originating from more than one source system. This can happen if:
  
  Opportunities are created or updated in different systems (e.g., ByD and ERP) and are not properly synchronized.
  There are inconsistencies in the configuration of the integration settings between the systems.
  
  
  
  Data Integrity Issues: There may be issues with data integrity, where the same opportunity is being referenced from different systems without proper mapping or identification.
  
  
  Solution:
  
  
  Check Integration Settings: Review the integration settings between SAP ByD and the other source systems (like SAP ERP). Ensure that the configuration is set up correctly to handle opportunities and that there is a clear mapping of source systems.
  
  
  Data Consistency: Verify the data consistency across the systems. Ensure that opportunities are not duplicated or incorrectly referenced. You may need to clean up the data in the source systems to ensure that each opportunity is uniquely identified.
  
  
  Review Document References: Investigate the document referenced in the error message (&1) to identify which opportunities are causing the issue. Check the source systems for these opportunities and ensure they are correctly linked.
  
  
  Consult Documentation: Refer to SAP documentation or support resources for specific guidelines on handling this error. There may be additional steps or considerations based on the version of the software you are using.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for assistance. They can provide more detailed insights based on your specific system configuration and integration setup.
  
  
  Related Information:
  
  Integration Framework: Familiarize yourself with the integration framework used between SAP ByD and other systems. Understanding how data flows between these systems can help in troubleshooting.
  Error Logs: Check the error logs in both SAP ByD and the other systems for any additional error messages or warnings that may provide more context about the issue.
  User Guides: Review user guides or best practices for managing opportunities and integration processes in SAP ByD to ensure compliance with recommended procedures.
  
  By addressing the root cause of the error and ensuring proper configuration and data integrity, you should be able to resolve the COD_BYD_ERP_INT002 error effectively.