How To Fix COD_BYD_ERP_INT000 - Sales document &1 does not reference a Cloud for Customer document

SAP Error Message - Details

• Message type: E = Error

• Message class: COD_BYD_ERP_INT - Messages for CRM on Demand / ERP integration

• Message number: 000

• Message text: Sales document &1 does not reference a Cloud for Customer document

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message COD_BYD_ERP_INT000 - Sales document &1 does not reference a Cloud for Customer document ?

  The SAP error message COD_BYD_ERP_INT000 indicates that a sales document in your ERP system does not reference a corresponding document in the SAP Cloud for Customer (C4C) system. This error typically arises during integration scenarios where sales documents are expected to be synchronized between the ERP and C4C systems.
  Cause:
  
  Missing Reference: The sales document in the ERP system does not have a corresponding entry in the C4C system. This could happen if the document was created in the ERP system without being properly replicated to C4C.
  Integration Issues: There may be issues with the integration setup, such as incorrect configuration, missing mappings, or connectivity problems between the ERP and C4C systems.
  Data Consistency: The data in the ERP system may not be consistent with the data in C4C, leading to discrepancies that prevent proper referencing.
  Document Status: The sales document may be in a status that does not allow it to be referenced or processed in C4C.
  
  Solution:
  
  Check Document Existence: Verify if the sales document exists in the C4C system. If it does not, you may need to create it or troubleshoot why it was not replicated.
  Review Integration Configuration: Ensure that the integration settings between the ERP and C4C systems are correctly configured. Check for any missing mappings or incorrect settings that could prevent the synchronization of documents.
  Data Synchronization: If the document should exist in C4C, initiate a data synchronization process to replicate the missing document from the ERP to C4C.
  Error Logs: Check the error logs in both the ERP and C4C systems for any additional error messages or warnings that could provide more context on the issue.
  Document Status Review: Ensure that the sales document in the ERP system is in a valid status that allows it to be processed in C4C. If necessary, change the status of the document.
  Consult Documentation: Refer to the SAP documentation for integration between ERP and C4C for any specific requirements or troubleshooting steps related to this error.
  
  Related Information:
  
  Integration Scenarios: Familiarize yourself with the integration scenarios supported by SAP Cloud for Customer and SAP ERP, including the prerequisites for document synchronization.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to this error message.
  Support: If the issue persists after troubleshooting, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the steps you have taken to resolve it.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.