How To Fix CMS_SHP015 - An internal error occurred when setting the lock on ship &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CMS_SHP - Message Class for Ship

• Message number: 015

• Message text: An internal error occurred when setting the lock on ship &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CMS_SHP015 - An internal error occurred when setting the lock on ship &1 ?

  The SAP error message CMS_SHP015 indicates that an internal error occurred when trying to set a lock on a shipment (or shipping document) identified by &1. This error typically arises in the context of the SAP Transportation Management (TM) or Logistics Execution (LE) modules, where locking mechanisms are used to prevent concurrent modifications to the same data.
  Possible Causes:
  
  Database Locking Issues: There may be a problem with the database locks, such as deadlocks or contention for the same resource.
  System Performance: High system load or performance issues can lead to timeouts or failures in acquiring locks.
  Configuration Issues: Incorrect configuration in the transport management settings or related modules may lead to locking problems.
  Program Errors: Bugs or errors in the custom code or standard SAP programs that handle shipment processing can also cause this error.
  Transport Layer Issues: Problems in the transport layer or issues with the transport routes can lead to locking errors.
  
  Solutions:
  
  Check System Logs: Review the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Monitor Lock Entries: Use transaction SM12 to check for existing lock entries. If there are stale locks, you may need to delete them (ensure that you understand the implications of doing so).
  Performance Monitoring: Check system performance metrics to identify any bottlenecks. If the system is under heavy load, consider optimizing performance or scheduling heavy jobs during off-peak hours.
  Review Custom Code: If there are custom developments related to shipment processing, review the code for potential issues that could lead to locking problems.
  Configuration Review: Ensure that the configuration settings for transportation management and related modules are correct and aligned with best practices.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches or updates.
  Restart Services: In some cases, restarting the relevant application server or services may help resolve transient issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (Lock Entries), SLG1 (Application Log), and ST22 (Dump Analysis) for troubleshooting.
  SAP Support: If the issue persists, consider reaching out to SAP Support with detailed information about the error, including the context in which it occurred, any relevant logs, and system configuration details.
  Documentation: Review SAP documentation related to transportation management and shipment processing for best practices and troubleshooting guidelines.
  
  By following these steps, you should be able to diagnose and resolve the CMS_SHP015 error effectively.