How To Fix CMS_SHP014 - An internal error occurred in getting the ship details using the ship ID

SAP Error Message - Details

• Message type: E = Error

• Message class: CMS_SHP - Message Class for Ship

• Message number: 014

• Message text: An internal error occurred in getting the ship details using the ship ID

Procedure for System Administrators

You have not specified any of the mandatory selection criteria for the
ship.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CMS_SHP014 - An internal error occurred in getting the ship details using the ship ID ?

  The SAP error message CMS_SHP014 indicates that there was an internal error when trying to retrieve shipping details using a specific ship ID. This error can arise from various underlying issues. Here are some potential causes, solutions, and related information:
  Causes:
  
  Data Integrity Issues: The ship ID may not exist in the database, or there may be inconsistencies in the data related to that ship ID.
  System Configuration: There may be configuration issues in the SAP system that prevent it from accessing the necessary data.
  Authorization Problems: The user may not have the necessary permissions to access the shipping details.
  Technical Errors: There could be a bug or a technical issue in the SAP application or database that is causing the error.
  Network Issues: If the system is trying to access data from a remote server, network issues could prevent it from retrieving the information.
  
  Solutions:
  
  Check Ship ID: Verify that the ship ID you are using is correct and exists in the system. You can do this by querying the database or using relevant SAP transactions.
  Review Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into what went wrong.
  Authorization Check: Ensure that the user has the necessary authorizations to access shipping details. You may need to consult with your SAP security team.
  Data Consistency Check: Run consistency checks on the relevant tables to ensure that there are no data integrity issues.
  System Configuration: Review the configuration settings related to shipping and logistics in your SAP system to ensure everything is set up correctly.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. Provide them with the error message and any relevant logs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VL03N (Display Outbound Delivery) or VT03N (Display Shipment) to check shipping details.
  SAP Notes: Search for SAP Notes related to the error message or similar issues in the SAP Support Portal. There may be patches or updates that address the problem.
  Documentation: Review SAP documentation related to shipping and logistics to understand the expected behavior and configuration settings.
  
  By following these steps, you should be able to diagnose and potentially resolve the CMS_SHP014 error in your SAP system.