How To Fix CMS_COMMON011 - Internal error occurred; business partner maintenance not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CMS_COMMON - Message Class for Common Service Functions

• Message number: 011

• Message text: Internal error occurred; business partner maintenance not possible

What causes this issue?

An internal error occurred while making a remote call to the function
module <ZH>ABAP4_CALL_TRANSACTION</>.
<ZH>Note</> : The business partner maintenance is not handled within
Collateral Management and is managed through remote function calls (RFC)
to the business partner maintenance system.

System Response

The function module <ZH>ABAP4_CALL_TRANSACTION</> cannot be executed.

How to fix this error?

Make a note of the name of the function module and the entries that
caused the error. Send a problem message to SAP including these details.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CMS_COMMON011 - Internal error occurred; business partner maintenance not possible ?

  The SAP error message "CMS_COMMON011 Internal error occurred; business partner maintenance not possible" typically indicates that there is an internal issue within the SAP system that is preventing the maintenance of business partner data. This error can arise from various underlying causes, and addressing it may require different approaches depending on the specific situation.
  Possible Causes:
  
  System Configuration Issues: There may be misconfigurations in the business partner settings or related modules.
  Data Inconsistencies: Inconsistent or corrupted data in the business partner master data could trigger this error.
  Authorization Issues: The user may not have the necessary authorizations to perform business partner maintenance.
  Technical Errors: There could be a bug or technical issue in the SAP system, such as a problem with the underlying database or application logic.
  Missing or Incomplete Data: Required fields may be missing or incomplete, leading to an internal error when trying to save or update business partner information.
  
  Solutions:
  
  
  Check Authorizations: Ensure that the user has the necessary authorizations to maintain business partner data. This can be done by reviewing the user's roles and permissions in the SAP system.
  
  
  Review Configuration: Check the configuration settings for business partner management in the SAP system. Ensure that all necessary settings are correctly configured.
  
  
  Data Validation: Validate the data being entered or modified. Ensure that all required fields are filled out correctly and that there are no inconsistencies in the data.
  
  
  Check for Notes and Patches: Look for SAP Notes or patches related to this error. SAP frequently releases updates to address known issues, and applying these updates may resolve the problem.
  
  
  Debugging: If you have access to technical resources, consider debugging the process to identify the exact point of failure. This may require the assistance of an SAP Basis or ABAP developer.
  
  
  Consult SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  
  Transaction Logs: Check transaction logs for any additional error messages or warnings that may provide more context about the internal error.
  
  
  Related Information:
  
  SAP Notes: Search the SAP Support Portal for specific notes related to the error message. This can provide insights into known issues and recommended fixes.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner) for maintenance and other related transactions.
  Documentation: Review SAP documentation related to business partner management for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.