How To Fix CMS_COMMON010 - Internal error occurred in saving the notes; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: CMS_COMMON - Message Class for Common Service Functions

• Message number: 010

• Message text: Internal error occurred in saving the notes; see long text

What causes this issue?

Collateral Management uses the SAP Script tool for providing the
<ZK>Text Editor</> or <ZK>Notes</> service for all the entities that
require this service. An internal error occurred when using function
module <ZH>COMMIT_TEXT </>to save the notes.

System Response

The <ZH>COMMIT_TEXT</> function module cannot be executed.

How to fix this error?

Check if you have made entries for the Text object and Text ID used by
the tool in tables <ZH>TTXOB </>and <ZH>TTXID</>. Check if the
identification that you have sent to the function module is valid. If
the errors persist, make a note of the name of the function module and
the entries that caused the error. Send a problem message to SAP
including these details.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CMS_COMMON010 - Internal error occurred in saving the notes; see long text ?

  The SAP error message CMS_COMMON010 indicates that an internal error occurred while trying to save notes in the system. This error can arise from various underlying issues, and while the exact cause can vary, here are some common causes, potential solutions, and related information:
  Causes:
  
  Database Issues: There may be problems with the database connection or the database itself, such as corruption or unavailability.
  Authorization Problems: The user may not have the necessary permissions to save notes in the system.
  System Configuration: Incorrect configuration settings in the SAP system can lead to this error.
  Software Bugs: There may be bugs in the SAP software or specific patches that need to be applied.
  Memory Issues: Insufficient memory or resources on the application server can lead to internal errors.
  
  Solutions:
  
  Check System Logs: Review the system logs (transaction codes like SM21, ST22, or SLG1) for more detailed error messages that can provide insights into the root cause.
  Database Check: Ensure that the database is up and running without issues. You may need to perform a database consistency check or repair.
  User Authorizations: Verify that the user has the necessary authorizations to perform the action. You can check this using transaction SU53 or by consulting with your security team.
  Configuration Review: Check the configuration settings related to the notes functionality. Ensure that all necessary parameters are correctly set.
  Apply Patches: If the issue is due to a known bug, check for any available patches or updates from SAP that address this specific error.
  Memory and Resource Check: Monitor the system's memory and resource usage. If the system is low on resources, consider increasing the allocated memory or optimizing the system performance.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant logs.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for the specific module or functionality you are working with to ensure that you are following the correct procedures.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and potentially resolve the CMS_COMMON010 error in your SAP system.