How To Fix CM_EHHSS_INC_REC252 - Incident "Basic Information" node not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_REC -

• Message number: 252

• Message text: Incident "Basic Information" node not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_REC252 - Incident "Basic Information" node not found ?

  The SAP error message CM_EHHSS_INC_REC252, which indicates that the "Basic Information" node is not found in the context of an incident, typically arises in the SAP Environment, Health, and Safety (EHS) module. This error can occur due to various reasons, such as configuration issues, missing data, or problems with the underlying data model.
  Causes:
  
  Missing Configuration: The incident type may not be properly configured in the system, leading to missing nodes in the data structure.
  Data Integrity Issues: There may be missing or incomplete data entries that are required for the "Basic Information" node.
  Authorization Issues: The user may not have the necessary permissions to access certain nodes or data.
  System Bugs: There could be bugs or inconsistencies in the SAP EHS module that lead to this error.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify that the incident type is correctly configured in the system. This includes checking the settings for the "Basic Information" node.
  Ensure that all required fields and nodes are defined in the configuration.
  
  
  
  Data Validation:
  
  Review the data entries related to the incident. Ensure that all necessary information is filled out and that there are no missing fields.
  Check for any inconsistencies or errors in the data that could lead to this issue.
  
  
  
  User Authorization:
  
  Confirm that the user encountering the error has the appropriate authorizations to access the incident and its nodes.
  If necessary, adjust the user roles and permissions to ensure access.
  
  
  
  System Updates:
  
  Check for any available patches or updates for the SAP EHS module. Applying the latest updates can resolve known bugs and issues.
  Consult the SAP Support Portal for any notes or updates related to this specific error message.
  
  
  
  Consult Documentation:
  
  Review SAP documentation and help resources for guidance on configuring incident types and troubleshooting related issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the steps that led to it.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide guidance on configuration.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  Training and Documentation: Ensure that users are trained on the proper use of the EHS module and that they have access to up-to-date documentation.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.