How To Fix CM_EHHSS_INC_REC251 - Cannot create incident root

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_REC -

• Message number: 251

• Message text: Cannot create incident root

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_REC251 - Cannot create incident root ?

  The SAP error message CM_EHHSS_INC_REC251: Cannot create incident root typically occurs in the context of the SAP Environment, Health, and Safety (EHS) module when there is an issue with creating an incident record. This error can arise due to various reasons, including configuration issues, missing data, or authorization problems.
  Possible Causes:
  
  
  Missing Required Data: The system may require certain mandatory fields to be filled out before an incident can be created. If any of these fields are missing, the error may occur.
  
  
  Authorization Issues: The user attempting to create the incident may not have the necessary permissions or roles assigned to perform this action.
  
  
  Configuration Issues: There may be a misconfiguration in the EHS module settings, such as incorrect settings for incident types or categories.
  
  
  System Errors: There could be underlying system issues, such as database connectivity problems or inconsistencies in the application.
  
  
  Custom Code or Enhancements: If there are custom developments or enhancements in the EHS module, they might interfere with the standard process of incident creation.
  
  
  Solutions:
  
  
  Check Required Fields: Ensure that all mandatory fields in the incident creation form are filled out correctly. Review the configuration to identify which fields are required.
  
  
  Review User Authorizations: Verify that the user has the necessary authorizations to create incident records. This can be done by checking the user roles and authorizations in the SAP system.
  
  
  Configuration Review: Check the configuration settings for the EHS module, particularly those related to incident management. Ensure that all necessary settings are correctly configured.
  
  
  System Logs: Review system logs (transaction codes like SLG1 for application logs) to identify any additional error messages or warnings that may provide more context about the issue.
  
  
  Testing in a Different Environment: If possible, try to replicate the issue in a development or test environment to see if the problem persists. This can help isolate whether the issue is environment-specific.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the EHS module for any known issues or patches that may address this error.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as EHS0, EHS1, or EHS2 for navigating the EHS module.
  SAP Notes: Search for SAP Notes related to the error message or the EHS module for any patches or updates that may resolve the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the error message CM_EHHSS_INC_REC251 in SAP.