How To Fix CM_EHHSS_INC_COMMON267 - Investigation step number &1, &2, assigned to &3 was completed

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_COMMON - Incident Common Messages

• Message number: 267

• Message text: Investigation step number &1, &2, assigned to &3 was completed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_COMMON267 - Investigation step number &1, &2, assigned to &3 was completed ?

  The SAP error message CM_EHHSS_INC_COMMON267 typically indicates that an investigation step in the context of an Environmental, Health, and Safety (EHS) incident has been marked as completed. This message is often part of the workflow or process management within the SAP EHS module.
  Cause:
  The error message CM_EHHSS_INC_COMMON267 is triggered when:
  
  An attempt is made to mark an investigation step as completed, but the system detects that it has already been completed.
  There may be a logical inconsistency in the workflow where the system expects a certain sequence of steps to be followed.
  
  Solution:
  To resolve this issue, consider the following steps:
  
  Check the Status of the Investigation Step: Verify the status of the investigation step in question. If it is already marked as completed, you may not need to take any further action.
  Review Workflow Sequence: Ensure that the workflow is being followed correctly. If there are prerequisites or dependencies for completing the step, make sure they are fulfilled.
  Consult Documentation: Refer to the SAP EHS documentation or user manuals for guidance on the specific investigation steps and their statuses.
  System Configuration: If you have access to system configuration, check if there are any settings that might be affecting the workflow or status updates.
  Contact Support: If the issue persists and you cannot determine the cause, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  Related Information:
  
  SAP EHS Module: This error is specific to the Environmental, Health, and Safety module within SAP, which is used for managing compliance, safety incidents, and related processes.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP EHS that may help you navigate to the investigation steps or incident management screens.
  User Roles and Permissions: Ensure that the user attempting to complete the step has the necessary permissions to do so, as restrictions may lead to unexpected behavior.
  
  By following these steps, you should be able to address the error message CM_EHHSS_INC_COMMON267 effectively.