How To Fix CM_EHHSS_INC_COMMON266 - Cannot close step "&1" because it has been completed already

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_COMMON - Incident Common Messages

• Message number: 266

• Message text: Cannot close step "&1" because it has been completed already

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_COMMON266 - Cannot close step "&1" because it has been completed already ?

  The SAP error message CM_EHHSS_INC_COMMON266 indicates that there is an attempt to close a step in a process that has already been marked as completed. This error typically arises in the context of SAP's Environment, Health, and Safety (EHS) module, particularly when dealing with incident management or similar workflows.
  Cause:
  
  Step Already Completed: The most straightforward cause is that the step you are trying to close has already been marked as completed in the system.
  Workflow Logic: There may be a logical error in the workflow where the system is trying to close a step that should not be closed again.
  User Error: The user may have mistakenly attempted to close a step that was already finalized.
  
  Solution:
  
  Check Step Status: Verify the status of the step you are trying to close. If it is already completed, you cannot close it again. You may need to proceed with the next steps in the workflow.
  Review Workflow Logic: If you believe this is an error in the workflow logic, review the configuration of the workflow to ensure that steps are being marked as completed correctly and that the logic allows for the intended flow.
  Consult Documentation: Refer to the SAP documentation for the specific module you are working with to understand the expected behavior of the workflow and steps.
  User Training: If this is a recurring issue, consider providing additional training to users on how to navigate the workflow and understand the status of steps.
  Contact Support: If the issue persists and you believe it is a system error, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide patches or updates that could resolve underlying issues.
  Transaction Codes: Familiarize yourself with transaction codes related to incident management and workflow management in SAP EHS.
  User Roles and Permissions: Ensure that users have the appropriate roles and permissions to perform actions on the steps in the workflow.
  
  By following these steps, you should be able to address the error message CM_EHHSS_INC_COMMON266 effectively.