How To Fix CM_EHHSS_INC_COMMON265 - Cannot close step "&1" because it is in status "New"

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_COMMON - Incident Common Messages

• Message number: 265

• Message text: Cannot close step "&1" because it is in status "New"

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_COMMON265 - Cannot close step "&1" because it is in status "New" ?

  The SAP error message CM_EHHSS_INC_COMMON265 indicates that you are trying to close a step in a process that is currently in the "New" status. This typically occurs in the context of SAP's Environment, Health, and Safety (EHS) module, where processes are managed in a structured workflow.
  Cause:
  The error arises because the system enforces a workflow status that requires certain conditions to be met before a step can be closed. Specifically, if a step is in the "New" status, it means that it has not yet been processed or completed, and therefore cannot be closed. This is a safeguard to ensure that all necessary actions are taken before moving on to the next step in the workflow.
  Solution:
  To resolve this error, you should follow these steps:
  
  
  Check the Status of the Step: Verify the current status of the step you are trying to close. If it is indeed in the "New" status, you will need to take the necessary actions to process it.
  
  
  Complete Required Actions: Ensure that all required actions or tasks associated with the step are completed. This may involve filling out forms, entering data, or performing specific tasks that are part of the workflow.
  
  
  Change the Status: Once all required actions are completed, change the status of the step from "New" to an appropriate status that allows it to be closed (e.g., "In Progress" or "Completed").
  
  
  Retry Closing the Step: After updating the status, attempt to close the step again.
  
  
  Consult Documentation: If you are unsure about the required actions or the workflow process, consult the relevant SAP documentation or user guides for your specific EHS implementation.
  
  
  Contact Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  Workflow Management: Understanding the workflow management in SAP EHS can help you navigate through the various statuses and actions required for each step.
  User Roles and Permissions: Ensure that you have the necessary permissions to change the status of the step. Sometimes, user roles can restrict certain actions.
  SAP Notes and Community: Check SAP Notes for any known issues or patches related to this error message. The SAP Community forums can also be a valuable resource for troubleshooting and solutions shared by other users.
  
  By following these steps, you should be able to resolve the error and successfully close the step in your SAP EHS workflow.