How To Fix CM_EHHSS_INC_COMMON269 - E-mail address of &1 for investigation step number &2 is invalid

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_COMMON - Incident Common Messages

• Message number: 269

• Message text: E-mail address of &1 for investigation step number &2 is invalid

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_COMMON269 - E-mail address of &1 for investigation step number &2 is invalid ?

  The SAP error message CM_EHHSS_INC_COMMON269 indicates that there is an issue with the email address associated with a specific investigation step in the SAP system. This error typically arises in the context of the SAP Environment, Health, and Safety (EHS) module, particularly when dealing with incident management or similar processes.
  Cause:
  The error message is triggered when the system detects that the email address provided for a specific user (denoted by &1) in the investigation step (denoted by &2) is not valid. This could be due to several reasons:
  
  Incorrect Email Format: The email address may not conform to standard email formatting rules (e.g., missing "@" symbol, invalid characters).
  Missing Email Address: The email address field may be empty or not filled in.
  User Not Defined: The user associated with the email address may not be defined in the system or may not have an email address assigned.
  Data Consistency Issues: There may be inconsistencies in the user master data or organizational data.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Email Format:
  
  Verify that the email address is correctly formatted. It should follow the standard format (e.g., [e-mail]).
  
  
  
  Update User Master Data:
  
  Go to the user master data in SAP (transaction code SU01).
  Check if the user associated with the email address exists and ensure that the email address is correctly entered in the user profile.
  
  
  
  Fill in Missing Information:
  
  If the email address is missing, update the user profile with a valid email address.
  
  
  
  Validate Investigation Step:
  
  Review the specific investigation step (step number &2) to ensure that all required fields are filled out correctly, including the email address.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for any specific guidelines related to the EHS module and incident management.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to perform actions related to incident management.
  System Configuration: Review the configuration settings in the EHS module to ensure that they are set up correctly.
  
  By following these steps, you should be able to identify and resolve the issue causing the error message CM_EHHSS_INC_COMMON269.