How To Fix CM_EHHSS_INC_COMMON271 - Cannot find form &1 of investigation step &2 for the selected language &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_COMMON - Incident Common Messages

• Message number: 271

• Message text: Cannot find form &1 of investigation step &2 for the selected language &3

What causes this issue?

You want to start an offline investigation step that sends an SAP
Interactive Form by Adobe in a language that you selected to the
specified e-mail address. However, no form in the selected language has
been configured for the offline investigation step.

System Response

The system cannot start the offline investigation step and does not send
the form.

How to fix this error?

Specify an SAP Interactive Form by Adobe in Customizing activity
<LS>Specify Forms</> under <LS>Environment, Health, and Safety->
Foundation for EHS -> Print Forms and Interactive Forms.</>

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_COMMON271 - Cannot find form &1 of investigation step &2 for the selected language &3 ?

  The SAP error message CM_EHHSS_INC_COMMON271 indicates that the system is unable to find a specific form associated with an investigation step in the selected language. This typically occurs in the context of SAP Environment, Health, and Safety (EHS) applications, particularly when dealing with incident management or similar processes.
  Cause:
  
  Missing Form: The form associated with the specified investigation step is not available in the system for the selected language.
  Language Configuration: The language settings in the user profile or the system may not be correctly configured, leading to the inability to retrieve the form.
  Data Inconsistency: There may be inconsistencies in the data or configuration settings related to the investigation steps and forms.
  Transport Issues: If the forms were recently transported from a development environment to production, there may have been issues during the transport process.
  
  Solution:
  
  Check Form Availability: Verify that the form for the specified investigation step exists in the system for the selected language. You can do this by navigating to the relevant configuration settings in SAP EHS.
  Language Settings: Ensure that the language settings in your user profile match the language for which the form is required. You can change the language in the user settings or log in with the correct language.
  Form Configuration: If the form is missing, you may need to create or configure it in the system. This may involve working with your SAP EHS configuration team to ensure that all necessary forms are set up correctly.
  Transport Check: If the issue arose after a transport, check the transport logs for any errors or issues that may have occurred during the transport of forms or related objects.
  Consult Documentation: Refer to SAP documentation or notes related to the specific EHS module you are using for any additional troubleshooting steps or known issues.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  EHS Configuration Guides: Review the configuration guides for SAP EHS to ensure that all necessary forms and investigation steps are properly set up.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.