How To Fix CM_EHHSS_INC_CHECKS425 - &4: You are not authorized to close this &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_CHECKS - Messages for incident checks ( for reports and actions )

• Message number: 425

• Message text: &4: You are not authorized to close this &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_CHECKS425 - &4: You are not authorized to close this &1 ?

  The SAP error message CM_EHHSS_INC_CHECKS425 typically indicates that a user is attempting to close an incident or a similar object (denoted by &1 in the message) but does not have the necessary authorization to perform this action. This is a common issue in SAP systems where user roles and authorizations are strictly managed.
  Cause:
  
  Authorization Issues: The user does not have the required authorization object to close the incident. This could be due to missing roles or permissions in their user profile.
  Role Configuration: The roles assigned to the user may not include the necessary permissions for the specific action of closing incidents.
  Object-Specific Restrictions: There may be specific restrictions on the type of incidents that can be closed based on the user's role or the status of the incident.
  
  Solution:
  
  
  Check User Authorizations:
  
  Review the user's roles and authorizations in the SAP system. This can be done using transaction codes like SU01 (User Maintenance) or PFCG (Role Maintenance).
  Ensure that the user has the necessary authorization objects related to incident management, particularly those that allow closing incidents.
  
  
  
  Modify Roles:
  
  If the user lacks the necessary authorizations, you may need to modify their roles or assign additional roles that include the required permissions.
  Consult with your SAP security team or administrator to make the necessary changes.
  
  
  
  Incident Status:
  
  Check the status of the incident. Some incidents may have restrictions based on their current status (e.g., if they are still being worked on or if they are in a state that does not allow closure).
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or your organization's internal guidelines for incident management to understand the specific authorizations required for closing incidents.
  
  
  
  Testing:
  
  After making changes to the user's authorizations, have the user log out and log back in to ensure that the new permissions take effect.
  Attempt to close the incident again to verify that the issue has been resolved.
  
  
  
  Related Information:
  
  Authorization Objects: Common authorization objects related to incident management in SAP include S_TCODE (Transaction Codes), S_USER_AUTH (User Authorizations), and specific objects related to the incident management module.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional guidance on authorization issues.
  Support: If the issue persists after checking authorizations, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify and resolve the authorization issue causing the error message CM_EHHSS_INC_CHECKS425.