How To Fix CM_EHHSS_INC_CHECKS423 - &4: You cannot change the category of &1; approval tasks are still open

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_CHECKS - Messages for incident checks ( for reports and actions )

• Message number: 423

• Message text: &4: You cannot change the category of &1; approval tasks are still open

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_CHECKS423 - &4: You cannot change the category of &1; approval tasks are still open ?

  The SAP error message CM_EHHSS_INC_CHECKS423 indicates that you are trying to change the category of an incident (or task) in the SAP system, but there are still open approval tasks associated with that incident. This is a common issue in systems that manage workflows and approvals, as changing the category of an incident while it is still under review or approval can lead to inconsistencies in the workflow.
  Cause:
  The primary cause of this error is that the incident you are trying to modify has pending approval tasks. The system prevents changes to ensure that the integrity of the approval process is maintained. This is a safeguard to avoid situations where an incident's category is altered while it is still being evaluated or approved.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Open Approval Tasks: 
  
  Navigate to the incident in question and check for any open approval tasks. You can usually find this information in the workflow or approval section of the incident.
  
  
  
  Complete or Cancel Open Approvals:
  
  If there are open approval tasks, you will need to either complete them (if you have the necessary permissions) or cancel them. This may involve reaching out to the approvers to finalize their decisions.
  
  
  
  Change the Category:
  
  Once all approval tasks are either completed or canceled, you should be able to change the category of the incident without encountering the error.
  
  
  
  Review Workflow Settings:
  
  If you frequently encounter this issue, it may be worth reviewing the workflow settings and approval processes to ensure they align with your operational needs.
  
  
  
  Related Information:
  
  User Permissions: Ensure that you have the necessary permissions to view and manage approval tasks.
  Workflow Configuration: Understanding how workflows are configured in your SAP system can help in managing incidents and approvals more effectively.
  Documentation: Refer to SAP documentation or help resources for more detailed information on managing incidents and workflows in your specific version of SAP.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP administrator or support team for further assistance.