How To Fix CM_EHHSS_INC_CHECKS422 - &4: You cannot change the category of &1; inquiry tasks are still open

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_CHECKS - Messages for incident checks ( for reports and actions )

• Message number: 422

• Message text: &4: You cannot change the category of &1; inquiry tasks are still open

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_CHECKS422 - &4: You cannot change the category of &1; inquiry tasks are still open ?

  The SAP error message CM_EHHSS_INC_CHECKS422 indicates that you are trying to change the category of an incident (or inquiry) task in the SAP system, but there are still open inquiry tasks associated with that incident. This restriction is in place to maintain data integrity and ensure that all related tasks are properly managed before any changes are made to the incident's category.
  Cause:
  The primary cause of this error is that there are one or more open inquiry tasks linked to the incident you are trying to modify. The system prevents the change to ensure that all related tasks are resolved before altering the incident's classification.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Open Inquiry Tasks:
  
  Navigate to the incident in question and check for any open inquiry tasks associated with it. You can do this by reviewing the task list or using transaction codes related to incident management.
  
  
  
  Close or Resolve Inquiry Tasks:
  
  If there are open inquiry tasks, you will need to either complete or close them. This may involve resolving the issues they pertain to or marking them as completed.
  
  
  
  Re-attempt the Change:
  
  Once all open inquiry tasks are closed, you can attempt to change the category of the incident again.
  
  
  
  Consult Documentation:
  
  If you are unsure about how to close the inquiry tasks or need further assistance, refer to the SAP documentation or consult with your SAP support team.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW22 (Change Notification) or IW28 (Display Notifications) to manage incidents and tasks.
  User Roles: Ensure that you have the necessary permissions to modify incidents and tasks in the SAP system.
  SAP Notes: Check for any SAP Notes related to this error message for additional guidance or updates that may address specific scenarios.
  
  By following these steps, you should be able to resolve the error and successfully change the category of the incident.