How To Fix CM_EHHSS_INC_CHECKS420 - &4: You cannot change the category of &1; investigation is not completed

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_CHECKS - Messages for incident checks ( for reports and actions )

• Message number: 420

• Message text: &4: You cannot change the category of &1; investigation is not completed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_CHECKS420 - &4: You cannot change the category of &1; investigation is not completed ?

  The SAP error message CM_EHHSS_INC_CHECKS420 indicates that you are trying to change the category of an incident (or issue) in the SAP system, but the investigation for that incident has not been completed. This is a common restriction in incident management processes to ensure that all necessary information is captured and that the integrity of the incident's status is maintained.
  Cause:
  The primary cause of this error is that the incident you are trying to modify is still in an open or incomplete state regarding its investigation. The system prevents changes to the category to avoid inconsistencies or loss of important data related to the incident's investigation.
  Solution:
  To resolve this error, you should follow these steps:
  
  
  Complete the Investigation: Ensure that the investigation for the incident is fully completed. This may involve:
  
  Reviewing all necessary documentation.
  Ensuring that all required fields are filled out.
  Confirming that any necessary approvals or reviews have been completed.
  
  
  
  Change the Status: Once the investigation is complete, change the status of the incident to reflect that it is now closed or resolved. This may involve:
  
  Updating the incident status in the SAP system.
  Saving any changes made to the incident.
  
  
  
  Retry the Category Change: After the investigation is marked as complete and the status is updated, attempt to change the category of the incident again.
  
  
  Related Information:
  
  User Permissions: Ensure that you have the necessary permissions to change incident categories. Sometimes, user roles can restrict certain actions.
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional context or updates regarding this error message.
  Incident Management Process: Familiarize yourself with the incident management process in your organization, as there may be specific workflows or approvals required before making changes to incident categories.
  Consult with Support: If you continue to experience issues, consider reaching out to your SAP support team or consulting the SAP community for further assistance.
  
  By following these steps, you should be able to resolve the error and successfully change the category of the incident once the investigation is complete.