How To Fix CM_EHHSS_INC_CHECKS421 - &4: You cannot change the category of &1 in status &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_CHECKS - Messages for incident checks ( for reports and actions )

• Message number: 421

• Message text: &4: You cannot change the category of &1 in status &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_CHECKS421 - &4: You cannot change the category of &1 in status &2 ?

  The SAP error message CM_EHHSS_INC_CHECKS421 typically indicates that there is an attempt to change the category of an incident or issue in a status that does not allow such a change. This is a common restriction in many systems to maintain data integrity and ensure that incidents are handled according to defined workflows.
  Cause:
  The error occurs when:
  
  You are trying to change the category of an incident (or similar object) that is in a status that does not permit category changes.
  The system has defined certain statuses where specific actions, such as changing the category, are restricted to prevent inconsistencies or errors in the incident management process.
  
  Solution:
  To resolve this error, consider the following steps:
  
  
  Check the Status: Review the current status of the incident. If it is in a status that does not allow category changes (e.g., "Closed", "Resolved"), you will need to change the status to one that permits category changes (e.g., "Open", "In Progress").
  
  
  Change the Status: If appropriate, change the status of the incident to one that allows for category changes. This may involve following the proper workflow or approval process within your organization.
  
  
  Review Configuration: If you have the necessary permissions, check the configuration settings in the SAP system to understand which statuses allow category changes. This may involve looking into the customizing settings for incident management.
  
  
  Consult Documentation: Refer to the SAP documentation or help resources for your specific version of SAP to understand the rules governing status and category changes.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide guidance based on your specific system configuration.
  
  
  Related Information:
  
  Incident Management Process: Understanding the overall incident management process in your organization can help clarify why certain restrictions are in place.
  SAP Notes: Check for any relevant SAP Notes that may address this error or provide additional context or solutions.
  User Permissions: Ensure that you have the necessary permissions to make changes to incidents, as restrictions may also be related to user roles.
  
  By following these steps, you should be able to address the error and proceed with the necessary changes to the incident or issue in question.