How To Fix CM_EHHSS_INC_CHECKS421 - &4: You cannot change the category of &1 in status &2

CM_EHHSS_INC_CHECKS421 - Overview

• Message type: E = Error

• Message class: CM_EHHSS_INC_CHECKS - Messages for incident checks ( for reports and actions )

• Message number: 421

• Message text: &4: You cannot change the category of &1 in status &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_CHECKS421 - &4: You cannot change the category of &1 in status &2 ?

  The SAP error message CM_EHHSS_INC_CHECKS421 typically indicates that there is an attempt to change the category of an incident or issue in a status that does not allow such a change. This is a common restriction in many systems to maintain data integrity and ensure that incidents are handled according to defined workflows.
  
  Cause:
  The error occurs when:
  
  You are trying to change the category of an incident (or similar object) that is in a status that does not permit category changes.
  The system has defined certain statuses where specific actions, such as changing the category, are restricted to prevent inconsistencies or errors in the incident management process.
  
  
  Solution:
  To resolve this error, consider the following steps:
  
  
  Check the Status: Review the current status of the incident. If it is in a status that does not allow category changes (e.g., "Closed", "Resolved"), you will need to change the status to one that permits category changes (e.g., "Open",