How To Fix CM_EHHSS_INC_CHECKS424 - Incident workflow is not yet started; try again later

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_CHECKS - Messages for incident checks ( for reports and actions )

• Message number: 424

• Message text: Incident workflow is not yet started; try again later

What causes this issue?

You wanted to perform any of the following tasks:
Change incident category
Set incident status to <LS>Closed</>
Set incident status to <LS>Void</>
However, you cannot perform the task until the incident workflow is
started by the corresponding back end process.

System Response

The application cannot execute the task.

How to fix this error?

Close the incident and wait until the incident workflow is started.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_CHECKS424 - Incident workflow is not yet started; try again later ?

  The SAP error message "CM_EHHSS_INC_CHECKS424 Incident workflow is not yet started; try again later" typically indicates that there is an issue with the incident management workflow in the SAP Environment, Health, and Safety (EHS) module. This error suggests that the workflow for the incident has not been initiated or is still in the process of being started.
  Causes:
  
  Workflow Not Triggered: The incident workflow may not have been triggered due to system configuration issues or missing settings.
  System Performance Issues: There may be delays in the system processing due to performance issues, causing the workflow to take longer to start.
  Authorization Issues: The user may not have the necessary authorizations to start or view the workflow.
  Technical Errors: There could be underlying technical issues, such as database locks or system errors, preventing the workflow from starting.
  Configuration Issues: Incorrect configuration in the workflow settings or in the EHS module can lead to this error.
  
  Solutions:
  
  Retry Later: As the message suggests, sometimes simply waiting and trying again later can resolve the issue if it is due to temporary system delays.
  Check Workflow Configuration: Verify the configuration settings for the incident management workflow in the SAP system. Ensure that all necessary parameters are correctly set.
  Monitor Workflow Logs: Check the workflow logs for any errors or warnings that might indicate why the workflow has not started. This can provide insights into what might be going wrong.
  Check User Authorizations: Ensure that the user has the necessary authorizations to initiate and view the incident workflow.
  System Performance: If the system is experiencing performance issues, consider checking system resources and performance metrics. You may need to involve your IT support team to address any underlying performance problems.
  Consult SAP Notes: Look for relevant SAP Notes or documentation that may address this specific error. SAP frequently updates its knowledge base with solutions for known issues.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  SAP EHS Documentation: Review the official SAP documentation for the Environment, Health, and Safety module to understand the workflow processes and configurations.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  System Logs: Check system logs (transaction codes like SLG1) for any related error messages that could provide more context about the issue.
  
  By following these steps, you should be able to diagnose and potentially resolve the error message CM_EHHSS_INC_CHECKS424.