How To Fix CM_EHHSS_INC_CHECKS427 - You cannot close the incident; complete all unfinished tasks first

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_CHECKS - Messages for incident checks ( for reports and actions )

• Message number: 427

• Message text: You cannot close the incident; complete all unfinished tasks first

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_CHECKS427 - You cannot close the incident; complete all unfinished tasks first ?

  The SAP error message CM_EHHSS_INC_CHECKS427 indicates that you are attempting to close an incident in the SAP system, but there are unfinished tasks associated with that incident that need to be completed first. This is a common scenario in incident management processes where certain prerequisites must be met before an incident can be closed.
  Cause:
  The error occurs because:
  
  There are still open tasks or activities linked to the incident that have not been completed.
  The system enforces a rule that requires all tasks to be finished before the incident can be closed.
  There may be dependencies or workflows that need to be resolved before closure.
  
  Solution:
  To resolve this error, follow these steps:
  
  
  Check Open Tasks: 
  
  Navigate to the incident in question and review the list of associated tasks or activities.
  Identify any tasks that are still open or incomplete.
  
  
  
  Complete All Tasks:
  
  Ensure that all tasks are completed. This may involve updating the status of tasks, providing necessary documentation, or performing required actions.
  
  
  
  Review Dependencies:
  
  If there are dependencies or linked incidents, ensure that those are also resolved or closed as necessary.
  
  
  
  Re-attempt Closure:
  
  Once all tasks are completed, attempt to close the incident again.
  
  
  
  Consult Documentation:
  
  If you are unsure about the tasks or the closure process, refer to your organization's incident management documentation or SAP help resources for guidance.
  
  
  
  Contact Support:
  
  If you have completed all tasks and still encounter the error, consider reaching out to your SAP support team or system administrator for further assistance.
  
  
  
  Related Information:
  
  Incident Management Process: Familiarize yourself with your organization's incident management process, as it may have specific requirements for closing incidents.
  SAP Notes: Check for any relevant SAP Notes or updates that may address this error or provide additional context.
  User Roles and Permissions: Ensure that you have the necessary permissions to close incidents and tasks within the SAP system.
  
  By following these steps, you should be able to resolve the error and successfully close the incident.