How To Fix CIC012 - Create function & failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CIC - Customer Interaction Center Framework

• Message number: 012

• Message text: Create function & failed

What causes this issue?

A Create function in the framework generation was faulty.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check whether a variant of this component is required. If so, assign
this variant to the framework ID. If no variant is required, determine
whether the component is implemented as it was configured (for example,
if it was configured as a visible component with subscreen, does the
component make available a subscreen? If it was configured as a hidden
component, does it make available a hidden interface?)

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CIC012 - Create function & failed ?

  The SAP error message CIC012 ("Create function & failed") typically occurs in the context of the SAP Customer Interaction Center (CIC) or when dealing with the SAP CRM (Customer Relationship Management) module. This error indicates that there was a failure in creating a function or an object within the system, which can be due to various reasons.
  Possible Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to create the function or object.
  Configuration Errors: There may be incorrect or incomplete configuration settings in the CIC or CRM system.
  System Errors: There could be underlying system issues, such as database connectivity problems or system performance issues.
  Data Integrity Issues: The data being processed may not meet the required integrity constraints, leading to a failure in creation.
  Custom Code Issues: If there are custom enhancements or modifications, they may be causing the error.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to perform the action. This can be done by reviewing the user's roles and permissions in the SAP system.
  Review Configuration: Go through the configuration settings in the CIC or CRM module to ensure everything is set up correctly. This may involve checking transaction codes like SPRO for configuration settings.
  Analyze System Logs: Use transaction codes like SLG1 (Application Log) or ST22 (Dump Analysis) to check for any system logs or dumps that provide more details about the error.
  Data Validation: Validate the data being used in the function creation process to ensure it meets all required criteria and constraints.
  Debugging: If you have access to the development environment, you can debug the process to identify where the failure occurs.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches or updates.
  Contact SAP Support: If the issue persists and cannot be resolved internally, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for CRM order management, or CIC0 for the CIC interface.
  Documentation: Review SAP documentation related to the CIC and CRM modules for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CIC012 error effectively.