How To Fix CIC014 - Save of framework profiles failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CIC - Customer Interaction Center Framework

• Message number: 014

• Message text: Save of framework profiles failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CIC014 - Save of framework profiles failed ?

  The SAP error message CIC014: Save of framework profiles failed typically occurs in the context of the SAP Customer Interaction Center (CIC) or when dealing with framework profiles in SAP systems. This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Causes of CIC014 Error
  
  
  Authorization Issues: The user may not have the necessary authorizations to save or modify framework profiles.
  
  
  Data Integrity Issues: There may be inconsistencies or invalid data in the framework profile that is being saved.
  
  
  Technical Issues: There could be underlying technical problems, such as database locks, system performance issues, or temporary system errors.
  
  
  Configuration Errors: Incorrect configuration settings in the CIC or related components can lead to this error.
  
  
  Missing Dependencies: Required objects or dependencies may be missing or not properly configured.
  
  
  Solutions to CIC014 Error
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to modify and save framework profiles. You can check this in transaction SU53 or by consulting with your security team.
  
  
  
  Validate Data:
  
  Review the data being entered or modified in the framework profile. Ensure that all required fields are filled out correctly and that there are no invalid entries.
  
  
  
  Check for Locks:
  
  Use transaction SM12 to check for any database locks that might be preventing the save operation. If locks are found, you may need to resolve them.
  
  
  
  Review System Logs:
  
  Check the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the failure.
  
  
  
  Configuration Review:
  
  Review the configuration settings related to the CIC and framework profiles. Ensure that all necessary settings are correctly configured.
  
  
  
  Technical Support:
  
  If the issue persists, consider reaching out to your SAP Basis or technical support team for assistance. They can help diagnose any underlying technical issues.
  
  
  
  SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Related Information
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  CIC0: Customer Interaction Center
  SM12: Display and manage locks
  SLG1: Application log
  SU53: Authorization check
  
  
  
  Documentation: Review SAP documentation related to the Customer Interaction Center and framework profiles for best practices and troubleshooting tips.
  
  
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  
  By following these steps, you should be able to identify the cause of the CIC014 error and implement a suitable solution.