How To Fix CIC011 - CIC framework does not exist for agent &

SAP Error Message - Details

• Message type: E = Error

• Message class: CIC - Customer Interaction Center Framework

• Message number: 011

• Message text: CIC framework does not exist for agent &

What causes this issue?

Framework ID is not maintained in the CIC profile.

System Response

The transaction cannot be processed further.

How to fix this error?

Assign a framework ID to the CIC profile Customizing.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CIC011 - CIC framework does not exist for agent & ?

  The SAP error message CIC011 indicates that the CIC (Customer Interaction Center) framework does not exist for the specified agent. This error typically arises in the context of the SAP Customer Interaction Center (CIC) when trying to access or utilize functionalities related to an agent who is not properly configured within the CIC framework.
  Cause:
  
  Missing Configuration: The agent may not have been assigned to a valid CIC framework or the framework itself may not be set up correctly.
  Incorrect Agent ID: The agent ID being referenced may be incorrect or does not exist in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the CIC framework for the specified agent.
  System Issues: There could be underlying system issues or inconsistencies in the configuration.
  
  Solution:
  
  
  Check Agent Configuration:
  
  Go to the transaction code CRMD_ORDER or CIC0 to check the configuration of the agent.
  Ensure that the agent is correctly assigned to a valid CIC framework.
  
  
  
  Verify Agent ID:
  
  Confirm that the agent ID you are using is correct and exists in the system.
  You can check this in the user management area (transaction code SU01).
  
  
  
  CIC Framework Setup:
  
  Ensure that the CIC framework is properly set up. This can be done in the configuration settings for the CIC.
  Check the settings in transaction SPRO under the relevant CIC configuration sections.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access the CIC framework. This can be checked in transaction SU53 after the error occurs.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the CIC framework for any specific configurations or known issues.
  
  
  
  System Logs:
  
  Check system logs for any additional error messages or warnings that might provide more context about the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CIC0, SU01, and SPRO for configuration and user management.
  SAP Notes: Look for SAP Notes that might address specific issues related to the CIC framework and error messages.
  User Roles: Ensure that user roles and profiles are correctly assigned to allow access to the CIC functionalities.
  
  By following these steps, you should be able to identify and resolve the cause of the CIC011 error in your SAP system.