How To Fix CIC011 - CIC framework does not exist for agent &

CIC011 - Overview

• Message type: E = Error

• Message class: CIC - Customer Interaction Center Framework

• Message number: 011

• Message text: CIC framework does not exist for agent &

What causes this issue?

Framework ID is not maintained in the CIC profile.

System Response

The transaction cannot be processed further.

How to fix this error?

Assign a framework ID to the CIC profile Customizing.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

CIC011 - Details

• The SAP error message CIC011 indicates that the CIC (Customer Interaction Center) framework does not exist for the specified agent. This error typically arises in the context of the SAP Customer Interaction Center (CIC) when trying to access or utilize functionalities related to an agent who is not properly configured within the CIC framework.
  
  Cause:
  
  Missing Configuration: The agent may not have been assigned to a valid CIC framework or the framework itself may not be set up correctly.
  Incorrect Agent ID: The agent ID being referenced may be incorrect or does not exist in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the CIC framework for the specified agent.
  System Issues: There could be underlying system issues or inconsistencies in the configuration.
  
  
  Solution:
  
  
  Check Agent Configuration:
  
  Go to the transaction code CRMD_ORDER or CIC0 to check the configuration of the agent.
  Ensure that the agent is correctly assigned to a valid CIC