How To Fix CIC009 - CIC framework & is not active

CIC009 - Overview

• Message type: E = Error

• Message class: CIC - Customer Interaction Center Framework

• Message number: 009

• Message text: CIC framework & is not active

What causes this issue?

The framework is no longer active.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system administrator who has the necessary Customizing
autorizations in CIC to be able to perform the changes required.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CIC009 - Details

• The SAP error message CIC009 indicates that the CIC (Customer Interaction Center) framework is not active. This error typically arises when the CIC framework, which is essential for handling customer interactions, is not properly configured or activated in the SAP system.
  
  Cause:
  
  CIC Framework Not Activated: The most common cause is that the CIC framework has not been activated in the system.
  Missing Configuration: There may be missing or incorrect configuration settings related to the CIC.
  Authorization Issues: The user may not have the necessary authorizations to access the CIC framework.
  System Settings: The system settings may not be correctly configured to support the CIC functionalities.
  
  
  Solution:
  To resolve the CIC009 error, you can follow these steps:
  
  
  Activate the CIC Framework:
  
  Go to transaction code SPRO (SAP Reference IMG).
  Navigate to SAP Customizing Implementation Guide > Customer Relationship Management > Basic Functions > CIC Framework.
  Ensure that the CIC framework is activated. If it is not, activate it.
  
  
  
  Check Configuration:
  
  Review the configuration