How To Fix CIC009 - CIC framework & is not active

SAP Error Message - Details

• Message type: E = Error

• Message class: CIC - Customer Interaction Center Framework

• Message number: 009

• Message text: CIC framework & is not active

What causes this issue?

The framework is no longer active.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system administrator who has the necessary Customizing
autorizations in CIC to be able to perform the changes required.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CIC009 - CIC framework & is not active ?

  The SAP error message CIC009 indicates that the CIC (Customer Interaction Center) framework is not active. This error typically arises when the CIC framework, which is essential for handling customer interactions, is not properly configured or activated in the SAP system.
  Cause:
  
  CIC Framework Not Activated: The most common cause is that the CIC framework has not been activated in the system.
  Missing Configuration: There may be missing or incorrect configuration settings related to the CIC.
  Authorization Issues: The user may not have the necessary authorizations to access the CIC framework.
  System Settings: The system settings may not be correctly configured to support the CIC functionalities.
  
  Solution:
  To resolve the CIC009 error, you can follow these steps:
  
  
  Activate the CIC Framework:
  
  Go to transaction code SPRO (SAP Reference IMG).
  Navigate to SAP Customizing Implementation Guide > Customer Relationship Management > Basic Functions > CIC Framework.
  Ensure that the CIC framework is activated. If it is not, activate it.
  
  
  
  Check Configuration:
  
  Review the configuration settings for the CIC framework to ensure that all necessary components are correctly set up.
  Make sure that the relevant business roles and profiles are assigned.
  
  
  
  User Authorizations:
  
  Verify that the user encountering the error has the necessary authorizations to access the CIC framework.
  Check the user roles and profiles in transaction code SU01.
  
  
  
  System Settings:
  
  Ensure that the system settings are correctly configured to support the CIC functionalities. This may involve checking system parameters or settings in the SAP system.
  
  
  
  Restart the Application:
  
  Sometimes, simply restarting the application or logging out and back in can resolve temporary issues.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the CIC framework for any specific instructions or troubleshooting steps.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or patches related to the CIC framework.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Logs: Review system logs (transaction code SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  If the problem persists after following these steps, it may be necessary to consult with your SAP Basis team or SAP support for further assistance.