How To Fix CIC008 - CIC framework & no longer exists

SAP Error Message - Details

• Message type: E = Error

• Message class: CIC - Customer Interaction Center Framework

• Message number: 008

• Message text: CIC framework & no longer exists

What causes this issue?

The CIC profile uses a framework that no longer exists.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system administrator who is responsible for CIC
configuration and customizing.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CIC008 - CIC framework & no longer exists ?

  The SAP error message CIC008 typically indicates that the Customer Interaction Center (CIC) framework is not available or has been deactivated in your SAP system. This can occur for various reasons, such as configuration changes, system upgrades, or issues with the CIC setup.
  Cause:
  
  Deactivation of CIC Framework: The CIC framework may have been intentionally or unintentionally deactivated in the system.
  Configuration Issues: There may be missing or incorrect configurations related to the CIC.
  System Upgrade: After an upgrade, certain components may not be properly activated or configured.
  Authorization Issues: The user may not have the necessary authorizations to access the CIC framework.
  
  Solution:
  
  
  Check CIC Activation:
  
  Go to transaction code SICF and check if the CIC services are activated. Look for the service path related to the CIC and ensure it is active.
  
  
  
  Review Configuration:
  
  Ensure that the CIC framework is properly configured. This includes checking the settings in transaction SPRO under the relevant sections for the CIC.
  Verify that all necessary components and settings are in place.
  
  
  
  User Authorizations:
  
  Check the user roles and authorizations to ensure that the user encountering the error has the necessary permissions to access the CIC framework.
  
  
  
  System Logs:
  
  Review system logs (transaction SLG1) for any related error messages that could provide more context on the issue.
  
  
  
  Re-activate CIC:
  
  If the CIC framework has been deactivated, you may need to re-activate it. This can typically be done through the configuration settings in SPRO.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the CIC framework for any specific instructions or troubleshooting steps.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  CIC Documentation: Review the official SAP documentation for the Customer Interaction Center for detailed configuration and troubleshooting guidance.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the CIC008 error and implement a solution to resolve it.