How To Fix CIC010 - No visible components have been assigned to CIC framework &

SAP Error Message - Details

• Message type: E = Error

• Message class: CIC - Customer Interaction Center Framework

• Message number: 010

• Message text: No visible components have been assigned to CIC framework &

What causes this issue?

The Framework ID used in this CIC session does not contain any visible
components.,,

System Response

CIC front office execution terminates.,,,,,,

How to fix this error?

Please add visible components to the Framework ID in Framework
customizing. Then start the CIC front office again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CIC010 - No visible components have been assigned to CIC framework & ?

  The SAP error message CIC010 ("No visible components have been assigned to CIC framework") typically occurs in the context of the SAP Customer Interaction Center (CIC) when there are no components or services assigned to the CIC framework for a specific user or role. This can prevent users from accessing the necessary functionalities within the CIC.
  Causes:
  
  Missing Component Assignment: The user or role does not have any components assigned in the CIC framework.
  Configuration Issues: The CIC framework may not be properly configured, leading to the absence of visible components.
  Authorization Issues: The user may not have the necessary authorizations to view or access the assigned components.
  System Errors: There may be underlying system errors or inconsistencies in the configuration.
  
  Solutions:
  
  
  Check Component Assignment:
  
  Go to the CIC configuration settings and verify that the necessary components are assigned to the user or role.
  Ensure that the components required for the user's tasks are included in the configuration.
  
  
  
  Review User Roles and Authorizations:
  
  Check the user roles assigned to the user experiencing the error.
  Ensure that the user has the necessary authorizations to access the components in the CIC framework.
  
  
  
  CIC Configuration:
  
  Access the CIC configuration transaction (usually through transaction codes like CRMD_ORDER or CIC).
  Verify that the framework is correctly set up and that all necessary components are configured.
  
  
  
  System Logs and Traces:
  
  Check system logs (transaction SLG1) for any related error messages that might provide more context on the issue.
  Use transaction ST22 to check for dumps that might indicate deeper issues.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the CIC framework for any specific configuration steps or troubleshooting tips.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Look for relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  CIC Framework Documentation: Review the official SAP documentation for the Customer Interaction Center to understand the configuration and component assignment better.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the CIC010 error and implement a solution to resolve it.