How To Fix CIC013 - CIC Profile does not exist for agent &

SAP Error Message - Details

• Message type: E = Error

• Message class: CIC - Customer Interaction Center Framework

• Message number: 013

• Message text: CIC Profile does not exist for agent &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CIC013 - CIC Profile does not exist for agent & ?

  The SAP error message CIC013 indicates that there is no CIC (Customer Interaction Center) profile assigned for the specified agent. This can occur in scenarios where the system is trying to process a transaction or action related to a customer interaction, but it cannot find the necessary configuration for the agent involved.
  Cause:
  
  Missing CIC Profile: The most common cause is that the agent does not have a CIC profile assigned in the system.
  Incorrect Configuration: The CIC profile may not be properly configured or may have been deleted.
  User Authorization Issues: The agent may not have the necessary authorizations to access the CIC profile.
  Data Inconsistency: There may be inconsistencies in the master data related to the agent or the CIC profile.
  
  Solution:
  To resolve the CIC013 error, you can follow these steps:
  
  
  Check Agent Profile:
  
  Go to the transaction code CRMD_ORDER or CIC0 (depending on your SAP version) to check the agent's details.
  Verify if the agent has a CIC profile assigned.
  
  
  
  Assign a CIC Profile:
  
  If the agent does not have a CIC profile, you can assign one by navigating to the relevant configuration settings.
  Use transaction code PP01 to create or modify the agent's profile.
  Ensure that the profile is correctly set up with the necessary parameters.
  
  
  
  Review Configuration:
  
  Check the configuration settings for the CIC profiles in the SAP system. This can typically be done through transaction SPRO (SAP Project Reference Object).
  Navigate to the relevant section for Customer Interaction Center and ensure that profiles are correctly defined.
  
  
  
  User Authorizations:
  
  Ensure that the agent has the necessary authorizations to access the CIC profile. This can be checked in transaction SU01 (User Maintenance).
  If necessary, adjust the roles and authorizations assigned to the user.
  
  
  
  Data Consistency Check:
  
  Perform a consistency check on the master data related to the agent and the CIC profile to ensure there are no discrepancies.
  
  
  
  Consult Documentation:
  
  If the issue persists, consult the SAP documentation or reach out to your SAP support team for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: CRMD_ORDER, CIC0, PP01, SPRO, SU01
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Manuals: Refer to the user manuals or guides for the Customer Interaction Center for more detailed information on profiles and configurations.
  
  By following these steps, you should be able to resolve the CIC013 error and ensure that the agent has the necessary CIC profile to perform their tasks.