How To Fix CIC013 - CIC Profile does not exist for agent &

CIC013 - Overview

• Message type: E = Error

• Message class: CIC - Customer Interaction Center Framework

• Message number: 013

• Message text: CIC Profile does not exist for agent &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CIC013 - CIC Profile does not exist for agent & ?

  The SAP error message CIC013 indicates that there is no CIC (Customer Interaction Center) profile assigned for the specified agent. This can occur in scenarios where the system is trying to process a transaction or action related to a customer interaction, but it cannot find the necessary configuration for the agent involved.
  
  Cause:
  
  Missing CIC Profile: The most common cause is that the agent does not have a CIC profile assigned in the system.
  Incorrect Configuration: The CIC profile may not be properly configured or may have been deleted.
  User Authorization Issues: The agent may not have the necessary authorizations to access the CIC profile.
  Data Inconsistency: There may be inconsistencies in the master data related to the agent or the CIC profile.
  
  
  Solution:
  To resolve the CIC013 error, you can follow these steps:
  
  
  Check Agent Profile:
  
  Go to the transaction code CRMD_ORDER or CIC0 (depending on your SAP version) to check the agent's details.
  Verify if the agent has