How To Fix CCM103 - Specify telephone number

SAP Error Message - Details

• Message type: E = Error

• Message class: CCM -

• Message number: 103

• Message text: Specify telephone number

What causes this issue?

Telephone number missing for a callback.

How to fix this error?

Enter the telephone number. The telephone number can still be changed
during the callback operation.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CCM103 - Specify telephone number ?

  The SAP error message CCM103: Specify telephone number typically occurs in the context of customer master data or vendor master data maintenance. This error indicates that a telephone number is required but has not been provided in the relevant fields.
  Cause:
  The error is triggered when you attempt to save or process a record (such as a customer or vendor) that requires a telephone number, but the field for the telephone number is either empty or not filled out correctly. This is often a validation rule set in the system to ensure that all necessary contact information is provided.
  Solution:
  To resolve the CCM103 error, follow these steps:
  
  
  Navigate to the Relevant Transaction:
  
  Go to the transaction where you encountered the error (e.g., XD01 for customer creation, XD02 for customer change, MK01 for vendor creation, etc.).
  
  
  
  Locate the Telephone Number Field:
  
  Find the section of the form where the telephone number is required. This is usually under the "Address" or "Contact" information section.
  
  
  
  Enter a Valid Telephone Number:
  
  Input a valid telephone number in the designated field. Ensure that the format is correct and adheres to any specific requirements set by your organization (e.g., including country codes, area codes, etc.).
  
  
  
  Save the Record:
  
  After entering the telephone number, attempt to save the record again. The error should no longer appear if the telephone number is correctly provided.
  
  
  
  Related Information:
  
  
  Field Requirements: Check if there are any specific field requirements or formats for telephone numbers in your organization’s SAP configuration. This can often be found in the customizing settings or by consulting with your SAP administrator.
  
  
  User Exits or BAdIs: If the requirement for a telephone number is enforced through custom logic (like user exits or BAdIs), you may need to review that logic if you believe the requirement is unnecessary in certain cases.
  
  
  Documentation and Help: If you continue to experience issues, refer to SAP documentation or consult with your SAP support team for further assistance. They may provide insights into any additional configurations or settings that could be affecting the requirement for telephone numbers.
  
  
  By following these steps, you should be able to resolve the CCM103 error and successfully save your customer or vendor data in SAP.