How To Fix CCM102 - Enter ID of person to be called

SAP Error Message - Details

• Message type: E = Error

• Message class: CCM -

• Message number: 102

• Message text: Enter ID of person to be called

What causes this issue?

Caller information is missing.

How to fix this error?

Enter the caller so that further data about the caller can be
determined.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CCM102 - Enter ID of person to be called ?

  The SAP error message CCM102 ("Enter ID of person to be called") typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when trying to initiate a call or communication with a contact person. This error indicates that the system requires a valid identifier (ID) for the person you are trying to call, but it has not been provided.
  Cause:
  
  Missing ID: The most common cause of this error is that the user has not entered a valid ID for the contact person in the relevant field.
  Incorrect Configuration: There may be issues with the configuration of the communication settings in the CRM system.
  User Permissions: The user may not have the necessary permissions to access the contact information.
  Data Integrity Issues: There could be issues with the data integrity in the database, such as missing or incorrect entries for contact persons.
  
  Solution:
  
  Enter a Valid ID: Ensure that you enter a valid ID for the person you wish to call. This ID should correspond to a contact person in the system.
  Check Configuration: Review the configuration settings related to communication and ensure that they are set up correctly.
  User Permissions: Verify that the user has the necessary permissions to access and call the contact person. If not, contact your system administrator to adjust the permissions.
  Data Validation: Check the database for the existence of the contact person and ensure that their details are correctly entered. If there are discrepancies, correct them in the system.
  Consult Documentation: Refer to SAP documentation or help resources for additional guidance on the specific transaction or function you are using.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with the relevant transaction codes in SAP CRM that pertain to communication and contact management.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to resolve the CCM102 error and successfully initiate communication with the desired contact person in SAP.