How To Fix CCM104 - No authorization for callback queue

SAP Error Message - Details

• Message type: E = Error

• Message class: CCM -

• Message number: 104

• Message text: No authorization for callback queue

What causes this issue?

This callback queue is not assigned to the person responsible.

System Response

The assignment of the callbacks to this callback queue is not allowed.

How to fix this error?

Only choose callback queues that are assigned to you in your callback
profile, or assign yourself to these queues.

Procedure for System Administrators

The assignment can be performed using transaction CICAB.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CCM104 - No authorization for callback queue ?

  The SAP error message CCM104: No authorization for callback queue typically occurs in the context of SAP's Centralized User Management (CUM) or when dealing with the Central User Administration (CUA) system. This error indicates that the user does not have the necessary authorizations to access or perform actions on a specific callback queue.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Missing Authorizations: The user does not have the required authorizations assigned to their user profile to access the callback queue.
  Role Assignment: The roles assigned to the user do not include the necessary permissions for the callback queue.
  Configuration Issues: There may be configuration issues in the CUA or CUM settings that prevent the user from accessing the callback queue.
  
  Solution:
  To resolve the CCM104 error, you can take the following steps:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after the error occurs to check for missing authorizations. This transaction will show you the last authorization check and help identify what is missing.
  
  
  
  Review User Roles:
  
  Go to transaction SU01 (User Maintenance) and check the roles assigned to the user. Ensure that the user has the necessary roles that include access to the callback queue.
  
  
  
  Assign Missing Authorizations:
  
  If you identify missing authorizations, you can either assign the necessary roles to the user or modify existing roles to include the required authorizations. This may involve working with your SAP security team.
  
  
  
  Check Authorization Objects:
  
  Review the relevant authorization objects that control access to the callback queue. Common authorization objects that might be relevant include S_USER_AUTH, S_USER_PRO, or any custom authorization objects defined in your system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific version of SAP you are using. There may be specific notes or guidelines provided by SAP that address this error.
  
  
  
  Testing:
  
  After making changes to roles or authorizations, have the user log out and log back in to test if the issue is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SU01: User Maintenance
  SU53: Display Authorization Check
  PFCG: Role Maintenance
  
  
  Authorization Objects: Familiarize yourself with the relevant authorization objects that may be involved in user management and callback queue access.
  SAP Notes: Check the SAP Support Portal for any relevant notes or updates regarding this error message.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or Security team for further investigation.