How To Fix CCM105 - Customer does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CCM -

• Message number: 105

• Message text: Customer does not exist

What causes this issue?

The caller is not maintained in the system.

System Response

The caller ID cannot be verified.

How to fix this error?

Make sure that the ID of the caller is correct or check the search
configuration for the caller.

Procedure for System Administrators

Example function module: CCM_SAMPLE_GET_CALLER_INFO_SD

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CCM105 - Customer does not exist ?

  The SAP error message CCM105 ("Customer does not exist") typically occurs when you are trying to access or process a customer record that the system cannot find. This can happen in various scenarios, such as when creating sales orders, processing invoices, or running reports.
  Causes of CCM105 Error
  
  Customer Not Created: The customer record may not have been created in the system.
  Incorrect Customer Number: The customer number you are trying to access may be incorrect or mistyped.
  Customer Deactivation: The customer may have been deactivated or marked for deletion in the system.
  Data Synchronization Issues: If your SAP system is integrated with other systems, there may be synchronization issues leading to missing customer records.
  Authorization Issues: The user may not have the necessary permissions to view the customer record.
  
  Solutions to CCM105 Error
  
  
  Verify Customer Existence:
  
  Check if the customer exists in the system by using transaction codes like XD03 (Display Customer) or FD03 (Display Customer - Financial).
  Ensure that you are using the correct customer number.
  
  
  
  Create Customer Record:
  
  If the customer does not exist, create a new customer record using transaction codes like XD01 (Create Customer) or FD01 (Create Customer - Financial).
  
  
  
  Check Customer Status:
  
  If the customer exists but is inactive, you may need to reactivate the customer record. This can be done in the customer master data maintenance transaction.
  
  
  
  Review Data Synchronization:
  
  If your SAP system is integrated with other systems (like CRM or third-party applications), ensure that the customer data is synchronized properly.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to access customer data. This can be checked with your SAP security team.
  
  
  
  Consult with IT Support:
  
  If the issue persists, consult with your IT support team or SAP Basis team to investigate further, especially if there are underlying system issues.
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  XD01, XD02, XD03: Customer master data maintenance.
  FD01, FD02, FD03: Customer master data for financials.
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to customer master data.
  
  
  Documentation: Refer to SAP documentation for detailed procedures on managing customer master data.
  
  
  By following these steps, you should be able to resolve the CCM105 error and ensure that customer records are correctly maintained in your SAP system.