How To Fix CCM101 - Specification of callback queue or agent required

CCM101 - Overview

• Message type: E = Error

• Message class: CCM -

• Message number: 101

• Message text: Specification of callback queue or agent required

What causes this issue?

Missing assignment of a responsibility area.

System Response

The callback function requires specification of the agent or of a
callback queue. It is also possible to enter both an agent and a
callback queue.

How to fix this error?

Enter a responsible agent or a callback queue. Callbacks in the same
queue are usually processed by a group. In the event of individual
callbacks, only the agent has to be entered. If the agent cannot
process his callbacks, another agent can take over these callbacks.

Error message extract from SAP system. Copyright SAP SE.

CCM101 - Details

• The SAP error message CCM101: Specification of callback queue or agent required typically occurs in the context of SAP's Customer Relationship Management (CRM) or when dealing with the SAP Call Center Management (CCM) functionalities. This error indicates that a callback queue or agent has not been specified in the system, which is necessary for processing callback requests.
  
  Cause:
  The error can arise due to several reasons:
  
  Missing Configuration: The callback queue or agent has not been defined in the system configuration.
  Incorrect Settings: The settings for the callback functionality may be incomplete or incorrectly configured.
  User Role Issues: The user attempting to initiate the callback may not have the necessary permissions or roles assigned to access the callback functionality.
  
  
  Solution:
  To resolve the CCM101 error, you can follow these steps:
  
  
  Check Configuration:
  
  Navigate to the relevant configuration settings in the SAP system.
  Ensure that the callback queue is defined. This can typically be found in the transaction codes related to