How To Fix CC326 - Request & cannot be copmleted (digital signature required)

SAP Error Message - Details

• Message type: E = Error

• Message class: CC - ECM: Messages

• Message number: 326

• Message text: Request & cannot be copmleted (digital signature required)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CC326 - Request & cannot be copmleted (digital signature required) ?

  The SAP error message CC326, which states "Request & cannot be completed (digital signature required)," typically occurs in the context of SAP Change and Transport System (CTS) when a transport request is being processed. This error indicates that the transport request requires a digital signature, which has not been provided or is not valid.
  Cause:
  
  Digital Signature Requirement: The transport request is configured to require a digital signature for security and integrity purposes.
  Missing Signature: The user attempting to release or import the transport request does not have a valid digital signature set up in their user profile.
  Authorization Issues: The user may not have the necessary authorizations to sign the transport request.
  Configuration Settings: The system may be configured to enforce digital signatures for certain types of transport requests.
  
  Solution:
  
  
  Check User Profile:
  
  Ensure that the user has a valid digital signature set up in their SAP user profile. This can be done by navigating to the user settings in transaction SU01.
  If the user does not have a digital signature, it may need to be created or updated.
  
  
  
  Sign the Transport Request:
  
  If the user has the necessary authorizations, they can sign the transport request using transaction SE09 or SE10. Look for the option to sign the request.
  
  
  
  Authorization Check:
  
  Verify that the user has the appropriate authorizations to sign transport requests. This may involve checking roles and authorizations in transaction PFCG.
  
  
  
  Consult Basis Team:
  
  If the issue persists, consult your SAP Basis team. They can check the system configuration and ensure that the digital signature settings are correctly applied.
  
  
  
  Review Transport Request Settings:
  
  Check the transport request settings to see if the requirement for a digital signature can be modified, if appropriate.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Documentation: Review SAP documentation on the Change and Transport System and digital signatures for more detailed information on how to manage transport requests.
  User Training: Ensure that users involved in the transport process are trained on the requirements for digital signatures and how to manage them.
  
  By following these steps, you should be able to resolve the CC326 error and successfully complete the transport request.