How To Fix CC324 - Approval cannot be withdrawn (digital signature required)

SAP Error Message - Details

• Message type: E = Error

• Message class: CC - ECM: Messages

• Message number: 324

• Message text: Approval cannot be withdrawn (digital signature required)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CC324 - Approval cannot be withdrawn (digital signature required) ?

  The SAP error message CC324, which states "Approval cannot be withdrawn (digital signature required)," typically occurs in the context of workflows or approval processes where a digital signature is involved. This error indicates that the system is preventing the withdrawal of an approval because a digital signature has been applied, which is a security measure to ensure the integrity and authenticity of the approval.
  Cause:
  
  Digital Signature Applied: The primary cause of this error is that the document or approval has been digitally signed. Once a digital signature is applied, it usually locks the document to prevent any changes, including the withdrawal of approvals.
  Workflow Configuration: The workflow may be configured in such a way that it does not allow the withdrawal of approvals once a digital signature is present.
  Authorization Issues: The user attempting to withdraw the approval may not have the necessary authorizations to perform this action, especially in cases where digital signatures are involved.
  
  Solution:
  
  Check Digital Signature: Verify if a digital signature is indeed applied to the document. If it is, you may need to follow the appropriate process to handle documents with digital signatures.
  Consult Workflow Administrator: If you need to withdraw the approval, consult with the workflow administrator or the person responsible for managing the approval process. They may have the ability to override the restriction or provide guidance on how to proceed.
  Review Workflow Configuration: If you have access, review the workflow configuration settings to understand the rules around approvals and digital signatures. Adjustments may be needed to allow for withdrawals in certain scenarios.
  User Authorization: Ensure that the user attempting to withdraw the approval has the necessary authorizations. If not, the user may need to request additional permissions from their SAP security administrator.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context on handling digital signatures in workflows.
  Documentation: Review SAP documentation related to digital signatures and workflow management to understand the implications of applying a digital signature and the processes involved in approval workflows.
  Training: Consider training for users involved in approval processes to ensure they understand the implications of digital signatures and the correct procedures for managing approvals.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.