How To Fix CC325 - Request & cannot be converted (digital signature required)

SAP Error Message - Details

• Message type: E = Error

• Message class: CC - ECM: Messages

• Message number: 325

• Message text: Request & cannot be converted (digital signature required)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CC325 - Request & cannot be converted (digital signature required) ?

  The SAP error message CC325, which states "Request & cannot be converted (digital signature required)," typically occurs in the context of SAP's Change and Transport System (CTS) when you are trying to transport a request that requires a digital signature but does not have one.
  Cause:
  
  Missing Digital Signature: The transport request you are trying to convert (e.g., from a workbench request to a transportable request) does not have a digital signature. This is often required for certain types of requests, especially in environments with strict change management policies.
  Authorization Issues: The user attempting to convert the request may not have the necessary authorizations to sign the request.
  System Configuration: The system may be configured to require digital signatures for all transport requests, which can lead to this error if the signature is not present.
  
  Solution:
  
  
  Add a Digital Signature:
  
  Go to the transport request in the SAP GUI.
  Use the transaction code SE09 or SE10 to access the transport organizer.
  Select the request and choose the option to "Sign" the request. This will prompt you to enter your credentials to create a digital signature.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to sign transport requests. The relevant authorization objects include S_CTS_ADM and S_CTS_AUTH.
  If the user lacks the required authorizations, contact your SAP security administrator to grant the necessary permissions.
  
  
  
  Review System Settings:
  
  Check the system configuration to see if digital signatures are mandatory for transport requests. This can be done in the transport management settings.
  If the requirement for digital signatures is not necessary for your environment, consider adjusting the settings, but this should be done with caution and in accordance with your organization's change management policies.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to transport management and digital signatures for additional guidance and best practices.
  
  
  
  Related Information:
  
  Transaction Codes: SE09 (Workbench Organizer), SE10 (Transport Organizer), STMS (Transport Management System).
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Change Management Policies: Review your organization's change management policies to ensure compliance with transport request handling.
  
  If the issue persists after following these steps, consider reaching out to SAP support for further assistance.