How To Fix CC323 - Request & cannot be approved (digital signature required)

SAP Error Message - Details

• Message type: E = Error

• Message class: CC - ECM: Messages

• Message number: 323

• Message text: Request & cannot be approved (digital signature required)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CC323 - Request & cannot be approved (digital signature required) ?

  The SAP error message CC323, which states "Request & cannot be approved (digital signature required)," typically occurs in the context of SAP Change Request Management (ChaRM) or Transport Management System (TMS) when a change request or transport request requires a digital signature for approval, but the necessary digital signature has not been provided.
  Cause:
  
  Digital Signature Requirement: The system is configured to require a digital signature for the approval of change requests. This is often a compliance measure to ensure that changes are authorized by the appropriate personnel.
  Missing Signature: The user attempting to approve the request has not provided the required digital signature.
  User Authorization: The user may not have the necessary authorizations to provide a digital signature or to approve the request.
  
  Solution:
  
  
  Provide Digital Signature:
  
  Ensure that the user who is trying to approve the request has a valid digital signature set up in the system.
  The user can typically do this through the SAP GUI by navigating to the appropriate settings for digital signatures.
  
  
  
  Check User Authorizations:
  
  Verify that the user has the necessary authorizations to approve the request and to use digital signatures. This may involve checking roles and authorizations in the user profile.
  
  
  
  Configuration Review:
  
  If the requirement for a digital signature is not intended, review the configuration settings in the SAP system to determine if the digital signature requirement can be modified or removed.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific instructions on how to set up and use digital signatures within your SAP environment.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance, especially if there are specific configurations or customizations in your system.
  
  
  
  Related Information:
  
  Digital Signature Setup: Users may need to set up their digital signature in the SAP system, which usually involves generating a key pair and registering the public key.
  Change Request Management (ChaRM): Familiarize yourself with the processes and requirements of ChaRM if this error occurs in that context.
  Transport Management System (TMS): Understand how transport requests work and the role of digital signatures in the approval process.
  
  By addressing the above points, you should be able to resolve the CC323 error and successfully approve the change request.