How To Fix CC321 - Inspection request for request & not possible (dig. signature required)

SAP Error Message - Details

• Message type: E = Error

• Message class: CC - ECM: Messages

• Message number: 321

• Message text: Inspection request for request & not possible (dig. signature required)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CC321 - Inspection request for request & not possible (dig. signature required) ?

  The SAP error message CC321, which states "Inspection request for request & not possible (dig. signature required)," typically occurs in the context of quality management processes within SAP. This error indicates that a digital signature is required for the inspection request, but it is either missing or not properly configured.
  Cause:
  
  Digital Signature Requirement: The system is configured to require a digital signature for certain inspection requests, and the current user does not have the necessary authorization or the digital signature is not set up correctly.
  User Authorization: The user attempting to create or process the inspection request may not have the required authorizations to perform actions that require a digital signature.
  Configuration Issues: There may be issues in the configuration of the quality management module or the digital signature settings in the SAP system.
  
  Solution:
  
  Check User Authorizations: Ensure that the user has the necessary authorizations to create or process inspection requests that require a digital signature. This may involve checking roles and permissions in the user profile.
  Set Up Digital Signature: If the digital signature is not set up, you may need to configure it in the SAP system. This typically involves:
  
  Configuring the digital signature settings in the SAP system.
  Ensuring that the user has a valid digital certificate.
  Verifying that the digital signature functionality is enabled for the relevant inspection types.
  
  
  Consult with SAP Basis Team: If the issue persists, it may be necessary to consult with the SAP Basis team or system administrator to check the system configuration and ensure that all necessary components for digital signatures are correctly set up.
  Review Configuration Settings: Check the configuration settings in the Quality Management module to ensure that the digital signature requirement is correctly defined and that there are no inconsistencies.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on configuring digital signatures in the context of inspection requests.
  Documentation: Review SAP documentation related to Quality Management and digital signatures to understand the requirements and configuration steps.
  User Training: Ensure that users are trained on the processes involving digital signatures and understand how to obtain and use them effectively.
  
  If the problem continues after following these steps, it may be beneficial to reach out to SAP support for further assistance.