How To Fix CC328 - You cannot unlock ECR/ECO & (digital signature required)

SAP Error Message - Details

• Message type: E = Error

• Message class: CC - ECM: Messages

• Message number: 328

• Message text: You cannot unlock ECR/ECO & (digital signature required)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CC328 - You cannot unlock ECR/ECO & (digital signature required) ?

  The SAP error message CC328, which states "You cannot unlock ECR/ECO & (digital signature required)," typically occurs in the context of Engineering Change Requests (ECR) or Engineering Change Orders (ECO) when a digital signature is required for certain actions, such as unlocking or modifying the ECR/ECO.
  Cause:
  
  Digital Signature Requirement: The system is configured to require a digital signature for specific actions on ECRs/ECOs. This is often a part of compliance or audit requirements to ensure that changes are authorized.
  Status of ECR/ECO: The ECR/ECO may be in a status that does not allow unlocking without the necessary digital signature.
  User Authorization: The user attempting to unlock the ECR/ECO may not have the required authorizations or roles assigned to perform this action.
  
  Solution:
  
  Obtain Digital Signature: Ensure that the necessary digital signature is provided. This may involve getting approval from a designated authority or using a digital signature tool integrated with SAP.
  Check ECR/ECO Status: Verify the current status of the ECR/ECO. If it is in a status that does not allow unlocking, you may need to change its status or follow the appropriate workflow to proceed.
  User Authorization: Confirm that the user has the necessary permissions to unlock the ECR/ECO. If not, contact your SAP administrator to review and adjust user roles and authorizations.
  Consult Documentation: Refer to your organization's SAP documentation or guidelines regarding the handling of ECRs/ECOs and the digital signature process.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context on digital signatures in ECR/ECO processes.
  Configuration Settings: Review the configuration settings in the SAP system related to ECR/ECO and digital signatures. This may involve transaction codes like OAC0 (for digital signatures) or CC01/CC02 (for ECR/ECO management).
  Training and Support: If users are frequently encountering this error, consider providing training on the digital signature process and the importance of following the correct procedures for ECR/ECO management.
  
  If the issue persists after following these steps, it may be beneficial to reach out to your SAP support team for further assistance.