How To Fix CC330 - Request & cannot be rejected (digital signature required)

SAP Error Message - Details

• Message type: E = Error

• Message class: CC - ECM: Messages

• Message number: 330

• Message text: Request & cannot be rejected (digital signature required)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CC330 - Request & cannot be rejected (digital signature required) ?

  The SAP error message CC330, which states "Request & cannot be rejected (digital signature required)," typically occurs in the context of SAP Change Request Management (ChaRM) or Transport Management System (TMS) when you attempt to reject a transport request that has been digitally signed. This error indicates that the system requires a digital signature to be removed or to proceed with the rejection of the request.
  Cause:
  
  Digital Signature Requirement: The transport request has been digitally signed, which means it has been approved and is locked for further changes, including rejection.
  Authorization Issues: The user attempting to reject the request may not have the necessary authorizations to perform actions on digitally signed requests.
  System Configuration: The system may be configured to enforce digital signatures for certain types of requests, making it impossible to reject them without proper handling.
  
  Solution:
  
  
  Remove Digital Signature: If you have the necessary authorizations, you can remove the digital signature from the transport request. This can typically be done using transaction code SE01 or SE09:
  
  Open the transport request.
  Navigate to the "Transport" menu and look for an option to remove the digital signature.
  After removing the signature, you should be able to reject the request.
  
  
  
  Check Authorizations: Ensure that you have the appropriate authorizations to manage transport requests and digital signatures. You may need to consult with your SAP security team to verify your roles and permissions.
  
  
  Consult with Change Management: If the request is part of a formal change management process, consult with the change manager or the team responsible for the transport request. They may have specific procedures in place for handling digitally signed requests.
  
  
  Use Alternative Methods: If the request cannot be rejected due to the digital signature, consider alternative methods such as creating a new transport request to address the changes needed or discussing with your team about the best course of action.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional guidance or updates related to this error message.
  Documentation: Review SAP documentation on Change Request Management and Transport Management for best practices and procedures regarding digital signatures.
  Support: If the issue persists, consider reaching out to SAP support for assistance, especially if this is affecting your development or production environment.
  
  By following these steps, you should be able to address the CC330 error and manage your transport requests effectively.