How To Fix CC331 - Order & cannot be declared complete (digital signature required)

SAP Error Message - Details

• Message type: E = Error

• Message class: CC - ECM: Messages

• Message number: 331

• Message text: Order & cannot be declared complete (digital signature required)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CC331 - Order & cannot be declared complete (digital signature required) ?

  The SAP error message CC331, which states "Order & cannot be declared complete (digital signature required)," typically occurs in the context of SAP's digital signature functionality, particularly in industries or scenarios where compliance and validation of documents are critical.
  Cause:
  The error indicates that a digital signature is required for the order to be marked as complete. This can happen due to several reasons:
  
  Missing Digital Signature: The order has not been signed digitally, which is a requirement for completion.
  Configuration Settings: The system may be configured to require digital signatures for certain types of orders or processes.
  User Authorization: The user attempting to complete the order may not have the necessary permissions to apply a digital signature.
  Incomplete Workflow: The order may be part of a workflow that requires certain steps to be completed, including obtaining a digital signature.
  
  Solution:
  To resolve the CC331 error, you can take the following steps:
  
  
  Check Digital Signature Requirement:
  
  Verify if the order type or process requires a digital signature. This can usually be found in the configuration settings of the SAP system.
  
  
  
  Obtain Digital Signature:
  
  If a digital signature is required, ensure that the appropriate user has signed the document. This may involve using a specific transaction or application within SAP to apply the digital signature.
  
  
  
  Review User Authorizations:
  
  Ensure that the user attempting to complete the order has the necessary authorizations to apply a digital signature. This may require checking user roles and permissions in the SAP system.
  
  
  
  Complete Workflow Steps:
  
  If the order is part of a workflow, ensure that all required steps have been completed. This may include approvals or other actions that need to be taken before the order can be marked as complete.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to digital signatures and order completion for specific guidance based on your system configuration.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context.
  Transaction Codes: Familiarize yourself with transaction codes related to digital signatures and order management, such as ME23N (Display Purchase Order) or CO02 (Change Production Order).
  User Training: Ensure that users are trained on the digital signature process and understand how to apply it correctly within the SAP system.
  
  By following these steps, you should be able to identify the cause of the CC331 error and implement the necessary solutions to resolve it.