How To Fix CACSRCP099 - Inconsistency for worklist &1 with status &2 (task &3)

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSRCP - ICM: Retroactive Case Processing (RCP)

• Message number: 099

• Message text: Inconsistency for worklist &1 with status &2 (task &3)

What causes this issue?

There is an inconsistency between the status of the worklist and the
status of the tasks in the worklist. The status of the worklist was set
to <ZK>Incorrect</> or <ZK>Invalid</> after processing, but none of the
tasks have that status.

System Response

The status of the worklist is set to <ZK>Manual Processing Required
</>.

How to fix this error?

Make sure that the functions called in the tool of logical services set
the status of the worklist and the status of the tasks processed in the
worklist consistently.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSRCP099 - Inconsistency for worklist &1 with status &2 (task &3) ?

  The SAP error message CACSRCP099 indicates an inconsistency in a worklist item. This message typically arises in the context of SAP Customer Relationship Management (CRM) or SAP Service Management, where worklists are used to manage tasks or activities.
  Cause:
  The error message CACSRCP099 can occur due to several reasons, including:
  
  
  Data Inconsistency: There may be a mismatch between the status of the worklist item and the expected status in the system. This can happen if the worklist item was modified or deleted in a way that the system did not properly update all related records.
  
  
  Concurrency Issues: If multiple users are trying to update the same worklist item simultaneously, it can lead to inconsistencies.
  
  
  System Errors: Bugs or issues in the SAP system or custom developments can also lead to this error.
  
  
  Configuration Issues: Incorrect configuration settings in the worklist management or task management modules can lead to inconsistencies.
  
  
  Solution:
  To resolve the error message CACSRCP099, you can take the following steps:
  
  
  Check the Worklist Item: Review the specific worklist item mentioned in the error message. Verify its status and ensure that it aligns with the expected values.
  
  
  Consistency Check: Run a consistency check for the worklist items. This can often be done through transaction codes or reports specific to worklist management in your SAP system.
  
  
  Reprocess the Worklist: If the worklist item is found to be inconsistent, you may need to reprocess it. This could involve resetting its status or reassigning it.
  
  
  Review Logs: Check system logs (transaction SLG1) for any related error messages or warnings that could provide more context about the inconsistency.
  
  
  Consult Documentation: Refer to SAP Notes or documentation related to the specific module you are working with. There may be known issues or patches available.
  
  
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance. Provide them with the error message details and any relevant logs.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for worklist management, such as CRMD_ORDER or CRMD_ORDERADM_H.
  SAP Notes: Search for SAP Notes related to CACSRCP099 for any specific fixes or recommendations.
  User Forums: Check SAP Community or other user forums for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the inconsistency and take appropriate action to resolve the error.