How To Fix CACSRCP097 - Worklist &1 has status &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSRCP - ICM: Retroactive Case Processing (RCP)

• Message number: 097

• Message text: Worklist &1 has status &2

What causes this issue?

The worklist has an incorrect status after processing.

System Response

Permissible statuses after the worklist is processed are
<ZK>Successfully Processed</>, <ZK>Invalid</> after an error in a check
method, and <ZK>Incorrect</> after an error while processing the
commission case.
The status of the worklist is set to <ZK>Manual Processing Required</>.

How to fix this error?

Check the function modules that are assigned to the tool of the logical
services. They are responsible for setting the correct status of the
worklist.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSRCP097 - Worklist &1 has status &2 ?

  The SAP error message CACSRCP097 indicates that a worklist (identified by &1) has a status of &2. This message typically arises in the context of SAP Customer Relationship Management (CRM) or SAP Service Management, where worklists are used to manage tasks or activities.
  Cause:
  The error message usually signifies that the worklist you are trying to access or manipulate is in a status that does not allow the intended operation. Common statuses that might trigger this error include:
  
  Closed: The worklist has been completed and cannot be modified.
  In Progress: The worklist is currently being processed by another user or system.
  Cancelled: The worklist has been cancelled and is no longer valid.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Worklist Status: Review the status of the worklist. You can do this by navigating to the relevant transaction or using the appropriate report to view the worklist details.
  
  
  Determine Valid Actions: Based on the status of the worklist, determine what actions are permissible. For example:
  
  If the worklist is closed, you may need to create a new worklist or reopen the closed one if your system allows it.
  If it is in progress, you may need to wait until the other user completes their actions.
  
  
  
  Consult Documentation: Refer to SAP documentation or help resources specific to your version of SAP CRM or Service Management for more details on worklist statuses and their implications.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that deal with worklists in your SAP environment, such as CRMD_ORDER for CRM orders or similar transactions.
  User Authorizations: Ensure that you have the necessary authorizations to access and modify the worklist.
  System Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.