How To Fix CACSRCP095 - Incorrect status information for worklist &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSRCP - ICM: Retroactive Case Processing (RCP)

• Message number: 095

• Message text: Incorrect status information for worklist &1

What causes this issue?

An incorrect status for a worklist was returned after a task was
processed. When processing is faulty, the status of the worklist must be
<ZK>Invalid</> or <ZK>Manual Processing Required</>. The worklist has
neither of these statuses.

System Response

System processing was terminated, since inconsistencies have arisen in
the management of the worklist.

How to fix this error?

Check whether the function modules of the logical services you are using
set the correct status in case of an error.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSRCP095 - Incorrect status information for worklist &1 ?

  The SAP error message CACSRCP095, which states "Incorrect status information for worklist &1," typically occurs in the context of SAP Customer Relationship Management (CRM) or SAP Service Management (SM) when there is an issue with the status of a worklist item. This error can arise due to various reasons, including inconsistencies in the database, issues with the worklist configuration, or problems with the underlying business processes.
  Causes:
  
  Data Inconsistency: There may be inconsistencies in the status data for the worklist item, possibly due to incomplete updates or failed transactions.
  Configuration Issues: The worklist may not be configured correctly, leading to incorrect status information being displayed.
  Authorization Issues: The user may not have the necessary authorizations to view or modify the worklist, leading to status discrepancies.
  System Bugs: There may be bugs or issues in the SAP system that affect how worklist statuses are processed or displayed.
  
  Solutions:
  
  
  Check Data Consistency:
  
  Use transaction codes like SE11 or SE16 to check the relevant database tables for inconsistencies.
  Ensure that the status information in the database matches the expected values.
  
  
  
  Review Worklist Configuration:
  
  Verify the configuration settings for the worklist in the SAP system. This can include checking the worklist definition and ensuring that all necessary parameters are set correctly.
  If changes were made recently, consider reverting them to see if the issue resolves.
  
  
  
  User Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to access and modify the worklist.
  Use transaction code SU53 to analyze authorization issues if the user encounters access problems.
  
  
  
  System Logs and Notes:
  
  Check the system logs (transaction SLG1) for any related error messages or warnings that could provide more context about the issue.
  Search the SAP Notes database for any known issues or patches related to this error message. You can use transaction SNOTE to apply any relevant notes.
  
  
  
  Reprocessing Worklist:
  
  If the worklist is generated from a specific process, consider reprocessing that process to refresh the worklist and its statuses.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the context in which it occurs and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for CRM order management, and SLG1 for logging.
  SAP Documentation: Review SAP documentation related to worklist management and CRM processes for additional insights.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and resolve the error message CACSRCP095 in your SAP system.