How To Fix CACSRCP094 - Missing status information for worklist &1 (task &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSRCP - ICM: Retroactive Case Processing (RCP)

• Message number: 094

• Message text: Missing status information for worklist &1 (task &2)

What causes this issue?

After a task was executed, either the status of the task or the status
of the worklist is not defined.

System Response

The current process is terminated because the consistency of the
database cannot be guaranteed.

How to fix this error?

Check whether the function modules used in the tool of the logical
service are setting the status of the task and the status of the
worklist correctly.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSRCP094 - Missing status information for worklist &1 (task &2) ?

  The SAP error message CACSRCP094, which states "Missing status information for worklist &1 (task &2)," typically occurs in the context of SAP Customer Relationship Management (CRM) or SAP Business Workflow. This error indicates that the system is unable to retrieve the necessary status information for a specific worklist or task, which can hinder the processing of tasks or workflows.
  Causes:
  
  Data Inconsistency: The status information for the specified worklist or task may be missing or inconsistent in the database.
  Configuration Issues: There may be configuration issues in the workflow or worklist settings that prevent the system from accessing the required status information.
  Authorization Problems: The user may not have the necessary authorizations to view or access the status information for the specified worklist or task.
  System Errors: There could be underlying system errors or bugs that are causing the status information to be unavailable.
  
  Solutions:
  
  
  Check Data Consistency:
  
  Verify the database entries related to the worklist and task. Ensure that the status information is correctly populated.
  Use transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to inspect the relevant tables.
  
  
  
  Review Configuration:
  
  Check the configuration settings for the worklist and task in the SAP system. Ensure that all necessary settings are correctly defined.
  Use transaction SWDD (Workflow Builder) to review the workflow definitions and ensure they are correctly set up.
  
  
  
  Authorization Check:
  
  Ensure that the user encountering the error has the necessary authorizations to access the worklist and task. This can be checked using transaction SU53 (Authorization Check) after the error occurs.
  
  
  
  System Logs:
  
  Check the system logs for any related error messages or warnings that could provide more context about the issue. Use transaction SLG1 (Application Log) to view logs.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection), SWI2_FREQ (Work Item Selection - Frequency), and SWI2_DURA (Work Item Selection - Duration) to monitor and manage work items.
  Documentation: Review SAP documentation related to CRM and workflows for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the error message CACSRCP094 effectively.