How To Fix CACSRCP096 - Incorrect status information for task &1 in worklist &2

CACSRCP096 - Overview

• Message type: E = Error

• Message class: CACSRCP - ICM: Retroactive Case Processing (RCP)

• Message number: 096

• Message text: Incorrect status information for task &1 in worklist &2

What causes this issue?

Incorrect status information was returned for a task that was processed
with errors. When an error occurs, a task can only have the status
<ZK>Invalid</> or <ZK>Incorrect</>. However, the task does not have
either of these statuses.

System Response

Worklist processing is terminated because the consistency of worklist
administration can no longer be ensured.

How to fix this error?

Check whether the function modules of the logical services you are using
set the correct status in case of an error.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

CACSRCP096 - Details

• The SAP error message CACSRCP096, which states "Incorrect status information for task &1 in worklist &2," typically occurs in the context of SAP Customer Relationship Management (CRM) or SAP Business Workflow. This error indicates that there is a mismatch or inconsistency in the status of a task within a worklist, which can prevent users from processing the task as expected.
  Causes:
  
  Data Inconsistency: The status of the task may not match the expected status in the database, possibly due to a failed update or a transaction that was not completed properly.
  Workflow Issues: If the task is part of a workflow, there may be issues with the workflow configuration or execution that lead to incorrect status reporting.
  User Authorizations: Sometimes, the user may not have the necessary authorizations to view or process the task, leading to confusion about its status.
  System Bugs: There may be bugs or issues in the specific version of SAP that