How To Fix CACSRCP096 - Incorrect status information for task &1 in worklist &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSRCP - ICM: Retroactive Case Processing (RCP)

• Message number: 096

• Message text: Incorrect status information for task &1 in worklist &2

What causes this issue?

Incorrect status information was returned for a task that was processed
with errors. When an error occurs, a task can only have the status
<ZK>Invalid</> or <ZK>Incorrect</>. However, the task does not have
either of these statuses.

System Response

Worklist processing is terminated because the consistency of worklist
administration can no longer be ensured.

How to fix this error?

Check whether the function modules of the logical services you are using
set the correct status in case of an error.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSRCP096 - Incorrect status information for task &1 in worklist &2 ?

  The SAP error message CACSRCP096, which states "Incorrect status information for task &1 in worklist &2," typically occurs in the context of SAP Customer Relationship Management (CRM) or SAP Business Workflow. This error indicates that there is a mismatch or inconsistency in the status of a task within a worklist, which can prevent users from processing the task as expected.
  Causes:
  
  Data Inconsistency: The status of the task may not match the expected status in the database, possibly due to a failed update or a transaction that was not completed properly.
  Workflow Issues: If the task is part of a workflow, there may be issues with the workflow configuration or execution that lead to incorrect status reporting.
  User Authorizations: Sometimes, the user may not have the necessary authorizations to view or process the task, leading to confusion about its status.
  System Bugs: There may be bugs or issues in the specific version of SAP that you are using, which could lead to incorrect status information being displayed.
  
  Solutions:
  
  Check Task Status: Verify the status of the task in the backend system. You can do this by using transaction codes like SWI1 (Work Item Selection) to check the status of the work item.
  Reprocess the Task: If the task is stuck or in an incorrect state, try to reprocess it. This may involve completing or canceling the task and then recreating it if necessary.
  Workflow Monitoring: Use transaction SWI2_FREQ to monitor the workflow and check for any errors or inconsistencies in the workflow execution.
  User Authorizations: Ensure that the user has the appropriate authorizations to access and process the task. You may need to consult with your SAP security team.
  System Logs: Check the system logs (transaction SLG1) for any related error messages that could provide more context about the issue.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches for known issues.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection), SWI2_FREQ (Workflow Monitoring), and SLG1 (Application Log).
  Documentation: Review SAP documentation related to CRM and workflow management for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CACSRCP096 error message.