How To Fix CACSRCP098 - Inconsistency for worklist &1 with status &2 (task &3)

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSRCP - ICM: Retroactive Case Processing (RCP)

• Message number: 098

• Message text: Inconsistency for worklist &1 with status &2 (task &3)

What causes this issue?

There is an inconsistency between the status of the worklist and the
status of a processed task. The worklist has the status <ZK>Successfully
Processed</>, yet a task was returned with the status <ZK>Incorrect</>.

System Response

The status of the worklist is set to <ZK>Manual Processing Required</>.

How to fix this error?

Make sure that the functions called in the tool of the logical services
set the status of the worklist and the status of the tasks processed in
the worklist consistently.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSRCP098 - Inconsistency for worklist &1 with status &2 (task &3) ?

  The SAP error message CACSRCP098 indicates an inconsistency in a worklist item. This message typically arises in the context of SAP Customer Relationship Management (CRM) or SAP Service Management, where worklists are used to manage tasks and activities.
  Cause:
  The error message CACSRCP098 can occur due to several reasons, including:
  
  
  Data Inconsistency: There may be a mismatch between the status of the worklist item and the expected status in the system. This can happen if the worklist item was modified or deleted in a way that the system did not properly update all related records.
  
  
  Concurrency Issues: If multiple users are trying to update the same worklist item simultaneously, it can lead to inconsistencies.
  
  
  System Errors: Bugs or issues in the SAP system or custom developments can also lead to this error.
  
  
  Incomplete Processing: If a task was not completed or was interrupted, it might leave the worklist in an inconsistent state.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check the Worklist Item: Review the specific worklist item mentioned in the error message. Look for any discrepancies in its status or related data.
  
  
  Reprocess the Task: If the task associated with the worklist item can be reprocessed, try to do so. This may involve completing or reassigning the task.
  
  
  Consistency Check: Run a consistency check for the worklist or the related objects. This can help identify and correct any inconsistencies in the database.
  
  
  Review Logs: Check the application logs (transaction SLG1) for any additional error messages or warnings that might provide more context about the inconsistency.
  
  
  Consult Documentation: Refer to SAP Notes or documentation related to the specific module you are working with. There may be known issues or patches available.
  
  
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance. Provide them with the error message details and any relevant logs.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that can help you manage worklists, such as CRMD_ORDER for managing CRM orders or CRMD_ORDERADM_H for accessing order administration.
  SAP Notes: Search for SAP Notes related to CACSRCP098 for any specific fixes or recommendations provided by SAP.
  User Authorization: Ensure that the user has the necessary authorizations to view and modify the worklist items.
  
  By following these steps, you should be able to identify the cause of the inconsistency and take appropriate action to resolve the error.