How To Fix BS_SSC_SR019 - & service requests not yet confirmed

SAP Error Message - Details

• Message type: E = Error

• Message class: BS_SSC_SR - Message Class for Service Request

• Message number: 019

• Message text: & service requests not yet confirmed

What causes this issue?

There are entries in persistence tables SSCSR and SSCSRLINK for which
corresponding service requests (SRs) have been created in the CRM
system. However, these have not been updated with SR information such as
the GUID, ID, and status. This may be caused by late BDoc processing,
qRFC failure, and so on.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Log on to the CRM system and run transaction SMW01 to display BDoc
messages. In the selection screens of this transaction, specify
selection criteria to monitor BDoc processing results.
Note that the BDoc type is BUS_TRANS_MSG. From this monitoring tool, you
might find some BDoc with red and yellow lights in the <zk>State</>
column. Resolve the relevant BDoc processing issues.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BS_SSC_SR019 - & service requests not yet confirmed ?

  The SAP error message BS_SSC_SR019 typically indicates that there are service requests that have not yet been confirmed. This can occur in various scenarios, particularly in the context of service management or service request processing within SAP systems.
  Cause:
  
  Pending Confirmation: The service request has been created but has not been confirmed by the responsible party. This could be due to oversight or delays in processing.
  Workflow Issues: There may be issues with the workflow that prevents the confirmation from being processed.
  Authorization Issues: The user may not have the necessary authorizations to confirm the service request.
  System Configuration: Incorrect configuration settings in the service management module may lead to this error.
  Data Inconsistencies: There may be inconsistencies in the data related to the service request that prevent it from being confirmed.
  
  Solution:
  
  Check Status: Review the status of the service requests in question. Ensure that they are indeed pending confirmation.
  Confirm Manually: If you have the necessary permissions, try to manually confirm the service requests through the appropriate transaction code (e.g., using the service request management transaction).
  Review Workflow: Check the workflow settings to ensure that they are correctly configured and that there are no issues preventing the confirmation.
  Authorization Check: Verify that the user attempting to confirm the service request has the appropriate authorizations. If not, contact your SAP security team to obtain the necessary permissions.
  Data Validation: Validate the data associated with the service requests to ensure there are no inconsistencies or errors that could be causing the issue.
  Consult Documentation: Refer to SAP documentation or support notes related to the specific error message for additional troubleshooting steps or patches.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31 (Create Service Order), IW32 (Change Service Order), and IW33 (Display Service Order) for managing service requests.
  SAP Notes: Search for SAP Notes related to BS_SSC_SR019 for any known issues or patches that may address the problem.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to confirm the pending service requests.