How To Fix BS_SSC_SR021 - & entries would be deleted

BS_SSC_SR021 - Overview

• Message type: E = Error

• Message class: BS_SSC_SR - Message Class for Service Request

• Message number: 021

• Message text: & entries would be deleted

What causes this issue?

When launching the Service Request (SR) UI, users might directly close
the browsers or cancel SR creation. In these cases, some context info is
saved in the persistence tables SSCSR and SSCSRLINK. However, SRs are
not created in the CRM system. That is why there are dirty entries in
persistence tables.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Delete the relevant entries from the persistence tables.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

BS_SSC_SR021 - Details

• The SAP error message BS_SSC_SR021 typically indicates that there is an issue related to the deletion of entries in the system, often in the context of Service Request (SR) management or similar processes. This error can arise due to various reasons, including data inconsistencies, authorization issues, or system configuration problems.
  
  Cause:
  
  Data Inconsistency: The entries you are trying to delete may have dependencies or references in other tables or processes, leading to a conflict.
  Authorization Issues: The user may not have the necessary permissions to delete the entries.
  System Configuration: There may be settings in the system that prevent the deletion of certain entries, especially if they are linked to critical business processes.
  Locked Entries: The entries might be locked by another user or process, preventing deletion.
  
  
  Solution:
  
  Check Dependencies: Investigate if the entries you are trying to delete are linked to other objects. You may need to resolve these dependencies before deletion.
  Review Authorizations: Ensure that the