How To Fix BS_SSC_SR021 - & entries would be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: BS_SSC_SR - Message Class for Service Request

• Message number: 021

• Message text: & entries would be deleted

What causes this issue?

When launching the Service Request (SR) UI, users might directly close
the browsers or cancel SR creation. In these cases, some context info is
saved in the persistence tables SSCSR and SSCSRLINK. However, SRs are
not created in the CRM system. That is why there are dirty entries in
persistence tables.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Delete the relevant entries from the persistence tables.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BS_SSC_SR021 - & entries would be deleted ?

  The SAP error message BS_SSC_SR021 typically indicates that there is an issue related to the deletion of entries in the system, often in the context of Service Request (SR) management or similar processes. This error can arise due to various reasons, including data inconsistencies, authorization issues, or system configuration problems.
  Cause:
  
  Data Inconsistency: The entries you are trying to delete may have dependencies or references in other tables or processes, leading to a conflict.
  Authorization Issues: The user may not have the necessary permissions to delete the entries.
  System Configuration: There may be settings in the system that prevent the deletion of certain entries, especially if they are linked to critical business processes.
  Locked Entries: The entries might be locked by another user or process, preventing deletion.
  
  Solution:
  
  Check Dependencies: Investigate if the entries you are trying to delete are linked to other objects. You may need to resolve these dependencies before deletion.
  Review Authorizations: Ensure that the user has the appropriate authorizations to perform deletion actions. You may need to consult with your SAP security team.
  Unlock Entries: If the entries are locked, identify the user or process that has locked them and resolve the lock.
  System Configuration Review: Check the configuration settings related to the entries you are trying to delete. You may need to adjust these settings or consult with your SAP Basis team.
  Use Transaction Codes: Utilize relevant transaction codes (like SE11 for data dictionary, SE16 for table display) to analyze the data and understand the relationships between entries.
  Consult SAP Notes: Look for specific SAP Notes related to the error message. SAP frequently updates its knowledge base with solutions for known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes that may help in troubleshooting, such as SE11 (Data Dictionary), SE16 (Table Display), and ST22 (Dump Analysis).
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including the context in which it occurs.
  Documentation: Review SAP documentation related to Service Request management or the specific module you are working with to understand any constraints or requirements for deleting entries.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.