How To Fix BS_SSC_SR020 - & entries deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: BS_SSC_SR - Message Class for Service Request

• Message number: 020

• Message text: & entries deleted

What causes this issue?

When launching the Service Request (SR) UI, users might directly close
the browsers or cancel SR creation. In these cases, some context info is
saved in the persistence tables SSCSR and SSCSRLINK. However, SRs are
not created in the CRM system. That is why there are dirty entries in
persistence tables.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Delete the relevant entries from the persistence tables.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BS_SSC_SR020 - & entries deleted ?

  The SAP error message BS_SSC_SR020 typically indicates that there is an issue related to the Service Request (SR) in the SAP system, often associated with the SAP Solution Manager or Service Desk functionalities. The message "entries deleted" suggests that certain entries related to the service request have been removed from the database, which could lead to inconsistencies or issues in processing.
  Cause:
  
  Data Integrity Issues: The entries may have been deleted due to data integrity checks or manual deletions that were not properly handled.
  System Configuration: Incorrect configuration settings in the SAP Solution Manager or Service Desk could lead to unexpected behavior, including the deletion of entries.
  User Actions: Users with the necessary permissions may have inadvertently deleted entries related to service requests.
  System Errors: Bugs or errors in the SAP system could lead to unintended deletions or corruption of data.
  
  Solution:
  
  Check Logs: Review the system logs (transaction SLG1) to identify any actions that led to the deletion of entries. This can help pinpoint the cause.
  Restore Data: If possible, restore the deleted entries from a backup or through a data recovery process.
  Review User Permissions: Ensure that only authorized users have the ability to delete entries related to service requests.
  Configuration Review: Check the configuration settings in the SAP Solution Manager or Service Desk to ensure they are set up correctly.
  SAP Notes: Search for relevant SAP Notes that may address this specific error message. SAP frequently releases updates and patches that can resolve known issues.
  Consult Documentation: Refer to the official SAP documentation for guidance on handling service requests and related error messages.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. They can provide more specific guidance based on your system configuration and version.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SOLMAN_WORKCENTER, CRMD_ORDER, or SRT_UTIL that may help in managing service requests.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Monitoring: Implement monitoring tools to track changes in the system that could lead to data deletions or integrity issues.
  
  By following these steps, you should be able to diagnose and address the issue related to the BS_SSC_SR020 error message in your SAP environment.