How To Fix BS_SSC_SR020 - & entries deleted

BS_SSC_SR020 - Overview

• Message type: E = Error

• Message class: BS_SSC_SR - Message Class for Service Request

• Message number: 020

• Message text: & entries deleted

What causes this issue?

When launching the Service Request (SR) UI, users might directly close
the browsers or cancel SR creation. In these cases, some context info is
saved in the persistence tables SSCSR and SSCSRLINK. However, SRs are
not created in the CRM system. That is why there are dirty entries in
persistence tables.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Delete the relevant entries from the persistence tables.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

BS_SSC_SR020 - Details

• The SAP error message BS_SSC_SR020 typically indicates that there is an issue related to the Service Request (SR) in the SAP system, often associated with the SAP Solution Manager or Service Desk functionalities. The message "entries deleted" suggests that certain entries related to the service request have been removed from the database, which could lead to inconsistencies or issues in processing.
  
  Cause:
  
  Data Integrity Issues: The entries may have been deleted due to data integrity checks or manual deletions that were not properly handled.
  System Configuration: Incorrect configuration settings in the SAP Solution Manager or Service Desk could lead to unexpected behavior, including the deletion of entries.
  User Actions: Users with the necessary permissions may have inadvertently deleted entries related to service requests.
  System Errors: Bugs or errors in the SAP system could lead to unintended deletions or corruption of data.
  
  
  Solution:
  
  Check Logs: Review the system logs (transaction SLG1) to identify any actions that led to